H&R Block in manhattan, KS made a major mistake on my husband (Ex now) and I's 2004 tax return. We were audited in Iowa for that years tax return and they refused to help pay for the mistake that they made. They gave myself and my lawyer a run around and still were not helpful in resolving the situation. The person I spoke to was very rude and unhelpful and I was later told that she was a temp. while the normal person was on vacation. When I asked for a copy of my 2004 tax return and anything that my ex-husband did for that year, I was asked to send a request via mail with my signature on it. I sent it out the next day and over a month later called and it turned out that the previous lady got it and just did nothing about it. Speaking with the lady who was on vacation, I did finally get the paperwork that I needed. They would not, however, tell me how much money they had sent to my ex-husband for the mistake that he thought they made and refused to tell me if it was cashed or not.
I filed my 2007 tax return at the Coralville, IA H&R Block so I could get the rebate check and five or so months later, I had to call the IRS to find out why I hadn't received the check yet. They said that they never received my tax return so basically H&R Block failed to send it out. They refused to take any of my calls and did not return any of them. They refused to refund the money I paid to have my taxes done in the first place. When I had the taxes redone by someone else, it turned out that when H&R Block did my return, they messed it up anyway. They failed to put all my income on the return, which would not have helping me when it comes to getting student loans.