I will be the first to tell you, I'm not the most patient of people. However, this year in particular getting my tax refund was very important to me. My mother is in a nursing home in another state dying of cancer and my only means of transportation wont make the trip. I had been promising her for two months that as soon as I got my refund I would be there to see her. I suppose all of this is not relevant to my claim, but I feel so taken advantage of and preyed upon by H&R Block that I feel like I need to clarify why I was in such a venerable position to let their false promises entice me.
So, around the first of January 2012, the company started running commercials stating that you can get your refund in one to two weeks using thier system you could gain access to your w2's early and get a refund anticipation check, so I eagerly make an appointment. The tax perparer didn't even know how to use the software, and it seemed like she wasn't very used to using a computer at all. I had to guide her through the process of how to access my w2's and even how to do my return only to find out at the end of everything that they couldn't even submit the return until January 17th (almost a week and a half later) and it would be another week after the 17th before I would get my refund.
I was still hopeful that the RAC (refund anticipation check) would mean that I would get my money as soon as possible. I mean, doesn't the wording imply that you will recieve a check based on the anticipation of your refund? Three weeks later and 350 dollars less (thats what they charged me for all of this non sense.) I still am anticipating my refund while everyone else recieved thiers two days ago. I would have already recieved my money, except for it went to HR Blocks bank first so they could take out thier fees and they still haven't released it to me.
I just paid 350 dollars for a lesson in patients. I could have filed through the irs for free and recieved my refund on the 24th of january like everyone else, but here it is two days later and I'm still waiting on HR Block to give me my money. Not to mention you can hardly get through to a live person. They want you to use thier automated system which just gives the same generic message over and over again with no updates. Don't let them fool you, if you have a simple return, file it yourself and have the money deposited into your account and save yourself time and money. I don't see how a company can do business this way. I've used them for the last 7 years but never will again.