- Report: #39687
Report - Rebuttal - Arbitrate
Complaint Review: HRS, Household Retail Services
HRS, Household Retail Services2700 Sanders Road Prospect Heights, Illinois U.S.A.
HRS, Household Retail Services Rip-off Violated Fair Collection Practices act lied to complaintant repeatedly broke promises in order to gain payment Prospect Heights Illinois
*Consumer Comment: A "Billing Error Dispute" need to be IN WRITING
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Because of one late payment due to HRS's clerical error in billing, the interest rate was jacked up 23% and a deferred finance charge of $322.69 was added to an account with an outstanding balance of just $709.
When I called and spoke with the con-artists at HRS, I was told that they understood the billing error and would waive the $322. fee. As a quid pro quo, I agreed to make another payment by phone of $310. (in addition to an extortionary $10. fee for paymnt by phone ). Agreeing to waive those charges in exchange for a payment is a violation of Section 807, paragraph 10 of the Fair Debt Collection Practices Act. What do you call someone that lies to you and breaks public law as well?
Overalnd Park, Kansas
This report was posted on Ripoff Report on 12/31/2002 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-Household-Retail-Services/Prospect-Heights-Illinois-60070/HRS-Household-Retail-Services-Rip-off-Violated-Fair-Collection-Practices-act-lied-to-comp-39687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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