- Report: #9039
Report - Rebuttal - Arbitrate
Complaint Review: HRS Household Services - Roomstore/Best Buy
HRS Household Services - Roomstore/Best BuyBaltimore, Maryland U.S.A.
UNFAIR CREDIT PRACTICES OF HRS USA (Roomstore & Best Buy) SCAM *Rebuttal roomstore manager
*Consumer Comment: I think people should hold the credit company more at fault .
*Consumer Comment: I am fortunate that my experiences have been good.
*0: As a RoomStore manager, all of our interest free promotions are explained to the customer
In paying bills, I just looked at the minimum payment due and expected that at the end of the term, we will be billed the full amount of the unpaid balance.
BIG MISTAKE ON MY PART BECAUSE I'M DEALING WITH HRS USA. We have the money to pay the balance at the end of the term, but since we were not aware because the minimum payment due was still $0.00 at the end of the promo period, I paid half of the amount owe at that time, $500.00.
Now, we were charged additional $539.60 (including interest from the disputed interest)). I called and made a request for interest abatement, well, I WAS DEALING WITH HRS USA...tsk..tsk..so it my request was rejected.
Now, about Best Buy. When you buy something under a promo no-interest for a period of time, there is a monthly minimum fee (different from Roomstore, no monthly minimum).
But if you did make 2 purchases from Best Buy on different times, one purchase under no-interest fee, and the other was a regular purchase, HRS will apply your monthly payments to the purchase with "no-interest promo", instead of the one that accumulates interest.
So if you don't want to be charged interest, be sure to pay off your "no-interest" balance so HRS USA will then apply your next payments to one that charges interest.
This one I noticed when we purchased a computer (no interest, but with monthly minimum) and then we made another purchase that charges interest.
Well, since the minimum payment was $25 for the computer, my payment was always more than $25, expecting that HRS will apply the rest to the other purchase, because what's the benefit of taking the non-interest promo if you will pay it off ahead of the other that charges interest.
Well, your guess is as good as mine. This is the reason why we just decided to pay-off all the balance before the maturity of the computer's "no interest for 6 months".
Initially, I was thinking of just letting these things go. But after reading others' stories about HRS, I noticed a trend here.
It seems they are conducting their business making sure that consumers will fall behind their schedules, in short, they are acting in BAD FAITH.
I hope someone will stand up and make a case for us, because this gives corporate America a bad name.
This report was posted on Ripoff Report on 12/11/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-Household-Services-RoomstoreBest-Buy/Baltimore-Maryland/UNFAIR-CREDIT-PRACTICES-OF-HRS-USA-Roomstore-Best-Buy-SCAM-Rebuttal-roomstore-manager-9039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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