- Report: #19687
Report - Rebuttal - Arbitrate
Complaint Review: HRS USA - BEST BUY
HRS USA - BEST BUYHRS USA CAROL PO BOX 5238 CAROL STREAM, IL 60197-5238 CAROL STREAM, Illinois U.S.A.
HRS USA - BEST BUY LATE CHARGE- RIPOFF- TERRIBLE CUSTOMER SERVICE CAROL STREAM Illinois
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I am currently employed by a large name finance company, which will remain nameless. I mention this because I know how the billing system works and would make a credible witness if anyone would like to take this company into a class action suit.
They seem to always receive their payments 1 day after the due date and then charge a $28.00 late fee.
First of all, that is a steep late charge; Second, can they not back date payments to account for mail received on weekend; and third, can they not hire customer service representatives that will act in a professional manner without being hateful over the phone?
If you have a problem with this company- DO NOT CALL THEM TO COMPLAIN- save your breath- THEY DO NOT CARE!!!
They are also the only company I have done business with that will charge you to do a payment by phone- and do not have a website location to make internet transactions. The reason is: if they had those options they could not rip the consumers off with $28.00 late fees!!! I will no longer do business with companies that use this company and urge you to do the same!
This report was posted on Ripoff Report on 04/27/2002 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA-BEST-BUY/CAROL-STREAM-Illinois-60197-5238/HRS-USA-BEST-BUY-LATE-CHARGE-RIPOFF-TERRIBLE-CUSTOMER-SERVICE-CAROL-STREAM-Illinois-19687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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