• Report: #1032430

Complaint Review: HRS USA / BEST BUY

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  • Submitted: Thu, June 20, 2002
  • Updated: Tue, June 25, 2002

  • Reported By:savannah ga
PO Box 5238 Carol Stream, Illinois U.S.A.

HRS USA BEST BUY deceptive company shady late fees uninformed sales clerk Carol Stream Illinois

*UPDATE Employee: Always Look at the Receipts / Finance Policy

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When I purchased my computer with Best Buy's "12months same as cash" plan,I asked if that truly meant I could pay the full amount in 11 months and 29 days and my price would still be the $700 originally given,and I was told yes,that was true.

When I finally received a statment,it read that I owed, not only a $14 min.payment,but also a $29 late fee for failure to pay a previous min.payment of $10.I had never even received the first statement.

When I called,the "customer service" person was sullen at best and informed me that it was apparently just my bad luck to get a clerk who was not informed of the sneeky monthy minimums,but that "as a one time courtesy" they would "deduct that late fee from" my account.

I have since then payed off my account as quickly as I could to avoid any other outrageous late fees and I for one will never finance anything through Best Buy or HRS USA ever again and I counsel everyone else to do the same.

savannah, Georgia

This report was posted on Ripoff Report on 06/20/2002 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA-BEST-BUY/Carol-Stream-Illinois-60197-5238/HRS-USA-BEST-BUY-deceptive-company-shady-late-fees-uninformed-sales-clerk-Carol-Stream-Ill-1032430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Always Look at the Receipts / Finance Policy

AUTHOR: Scott - ()

The financing at Best Buy has not been advertised as "same as cash" but as "no interest financing" for quite a while now. It is easy for a person to confuse the two, I get the question every day.

My suggestion would be to not only read the policy for yourself but to look at the receipt as well.

I can understand that the representitive should have known to say that you do have to make a minimun, but to say that you should never finance with best buy is foolish seeing as the minimums are no more than a standard credit card.

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