HRS USA / Best Buy dishonest late fees fake late fees Wilmington Delaware

HRS USA put a $29 late fee on my last bill. The bill was due on 6/22/02, and I had my bank send them a check on 06/14. (I would have done it electronically but they conveniently don't offer that!) My statement said they received my payment on 6/24, 10 days (8 mails days) after it was sent in the mail.

I called HRS and the rep specifically told me it took TEN days for the bill to get to them! This is ridiculous; it went from Chicago to California, maybe 4 or 5 days TOPS. I told him that I didn't believe him, and he gave me a "one-time" refund of the late fee.

This is the same as others have complained about. I have submitted this to the FTC, I suggest everybody else who has encountered this do the same!

https://rn.ftc.gov/dod/wsolcq$solcq.actionview

Casey
Denver, Colorado