• Report: #24455

Complaint Review: HRS USA / Best Buy

  • Submitted: Thu, July 11, 2002
  • Updated: Sat, July 13, 2002

  • Reported By:Broomfield CO
HRS USA / Best Buy
PO Box 15521, Wilmington, Delaware U.S.A.

HRS USA / Best Buy dishonest late fees fake late fees Wilmington Delaware

*Consumer Suggestion: Know The Law

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HRS USA put a $29 late fee on my last bill. The bill was due on 6/22/02, and I had my bank send them a check on 06/14. (I would have done it electronically but they conveniently don't offer that!) My statement said they received my payment on 6/24, 10 days (8 mails days) after it was sent in the mail.

I called HRS and the rep specifically told me it took TEN days for the bill to get to them! This is ridiculous; it went from Chicago to California, maybe 4 or 5 days TOPS. I told him that I didn't believe him, and he gave me a "one-time" refund of the late fee.

This is the same as others have complained about. I have submitted this to the FTC, I suggest everybody else who has encountered this do the same!

https://rn.ftc.gov/dod/wsolcq$solcq.actionview

Casey
Denver, Colorado

This report was posted on Ripoff Report on 07/11/2002 09:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA-Best-Buy/Wilmington-Delaware-19850/HRS-USA-Best-Buy-dishonest-late-fees-fake-late-fees-Wilmington-Delaware-24455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Know The Law

AUTHOR: John - ()

I know that in most states credit card payments must be credited the day they are DELIVERED. HRS might claim they're waiting for the check to clear, that's a no-no. HRS isn't the only company trying this tactic and I think the only way to end it is a class-action suit. Since Best Buy and HRS are in a business relationship a lawyer would see 2 deep pockets to go after.
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