- Report: #22580
Report - Rebuttal - Arbitrate
Complaint Review: HRS USA Inc and BEST BUY Inc
HRS USA Inc and BEST BUY IncP.O. Box 60148 City Of Industry, California U.S.A.
HRS USA Inc and BEST BUY Inc ripoff "167 complaints about HRS in past 12 months on this web site alone" late fees not sending statements Industry California
*UPDATE EX-employee responds: rebuttal to present emplyee of hh
*UPDATE Employee: HRS is not concerned about 167 complaints
It was a statement from HRS USA Inc, stating that my account is 2 months pass due and there was a charge in late fees of $59.00. Next day I called customer service and it was explained to me that there is no such thing as no payments for 12 months and I was misinformed in the store, they always send the statements on time (?) (So How comes I did not received past 2 statements and they did not get it back as undeliverable mail?), they do not remove the late fees, the information about my 60 days past due was sent to TRW, and now it is my problem not theirs.
(167 complains about HRS in past 12 months on this web site alone and most of them about late fees, messing up the addresses and withholding statement, I think it will become their problem),
They are also not obligated to send me a statement, but I am obligated to make a payment on time! I wish, I were not misinformed at Best Buy. It looks like there is no hope for getting my money back for late fees, I'll just try to get 60-day pass due of my credit. Hope I'll do it. But it looks that Best Buy lost another customer, and it just happened when I'm on the market for a new computer.
PEOPLE AT BEST BUY, good luck with your business, but the future does not look bright.
San Diego, California
This report was posted on Ripoff Report on 06/12/2002 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA-Inc-and-BEST-BUY-Inc/City-Of-Industry-California-91716/HRS-USA-Inc-and-BEST-BUY-Inc-ripoff-167-complaints-about-HRS-in-past-12-months-on-this-we-22580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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