• Report: #22871

Complaint Review: HRS USA (Sears Home Improvement)

  • Submitted: Mon, June 17, 2002
  • Updated: Mon, June 17, 2002

  • Reported By:Virginia Beach VA
HRS USA (Sears Home Improvement)
P.O. Box 17602, Baltimore MD 21297-1602 Wood Dale, Illinois U.S.A.

HRS USA Sears Home Improvement ripoff fradulent billing deceptive company Wood Dale Illinois

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Sears Home Improvement sold out to HRS USA. I had been paying $75.00 per month for the last two years on the Sears account. I have just received my first bill from HRS USA and they have raised the payment to $101.00 per month.

When I finally got through to customer service - 1-800-391-6311 (As listed on the bill) - after numerous holds, and cascading "Please press 1 for..." menus, I was told that I really needed to call HRS USA Customer Service at 1-800-695-6950, and punch # and then zero, zero. Which did not work. After nearly ten minutes on hold a pleasant lady advised me that they had taken over Sears Home Improvement Accounts and the minimum payment is 2.5% of the total and my minimum payment was $101.00.

She suggested I contact their correspondence department if I wished to protest. She gave the following address: HRS USA Correnspondence Dept, PO Box 703 (700 N. Wood Dale Rd, Wood Dale IL 60191-0703). She also provided a fax number: 1-630-475-4313.

I believe I should not have to pay any additional monthly amounts. This is not what I agreed to when I open the Sears Home Improvement account in 2000.

J. E.
Virginia Beach, Virginia

This report was posted on Ripoff Report on 06/17/2002 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA-Sears-Home-Improvement/Wood-Dale-Illinois-60191/HRS-USA-Sears-Home-Improvement-ripoff-fradulent-billing-deceptive-company-Wood-Dale-Illino-22871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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