- Report: #23045
Report - Rebuttal - Arbitrate
Complaint Review: HRS USA
HRS USAPO Box 5238 Carol Stream, llinois U.S.A.
HRS USA unethical business practices Carol Stream Illinois
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Their tactics worked.I have just closed my acct & will pay off the loan within the next few days,which was interest free untill Feb 1,2003...I called customer service yesterday & respectfully requested that they remail my monthly statement since it was late in arriving.Two differant representives and their supervisors all denied my request;they all said to give it another week and to call back then.I said,if I do that then my pmt will be late.I even offered to pay a fee for them to mail me another statement.They still refused.
It was suggested that I could pay off the balence early & I would not have to worry about it or else to pay a $10 fee (if my statement did not arrive)to process a check over the phone.I said I realize your company earns your income from consumer interest charges,late fees & the $10 processing fee however your tactics violate the Federal Unfair & Deceptive Practives Act as well as Fl's Deceptive & Unfair Trade Practives Act.....
For the readers info,the BBB's internet site has given this company an unsatisfactory business rating;the Fl Dept of Consumer Protection has 27 complaints on this company during the past 3 years.
HRS USA is owned by the parent company Household International Inc located at 2700 Sanders Road in Prospect Heights Il 60070...# 847 564 5000
This report was posted on Ripoff Report on 06/19/2002 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA/Carol-Stream-llinois-60197-5238/HRS-USA-unethical-business-practices-Carol-Stream-Illinois-23045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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