• Report: #24858

Complaint Review: HRS USA

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  • Submitted: Thu, July 18, 2002
  • Updated: Thu, July 18, 2002

  • Reported By:Mesa AZ
HRS USA
P.O Box 61248 City of Industy, California U.S.A.
  • Phone:
  • Web:
  • Category: Loans

HRS USA outlandish ripoff late fees City of Industy California

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I bought a laptop computer at Best Buy using my HRS USA credit card with the promise of no interest for 12 months. I moved a couple of months afterwards and sent in my change of address to HRS.

I received a couple of statements, and then they stopped coming.


At the time, I was a full-time student with a very hectic schedule. I didn't give a second thought about the billing statements for a couple of months.

When I thought about it, I called the Customer Service Department to let them know I wasn't receiving them. I re-updated my address (again) and received a couple of statements over the next couple of months.

Again, the statements stopped coming. Once I received a statement, the company wanted to charge me $29 in late fees.

I called Customer Service again and they told they didn't have an updated address and I should have known when my monthly payment was scheduled.

They agreed to credit my account the $29 if they received my next payment on time.

I sent in the payment, on time, and the next statement showed no credit for the late payment fee. This issue has yet to be resolved.

Once I pay off this balance, I will immediately cancel the account and never do business with them again.

Troy
Mesa, Arizona

This report was posted on Ripoff Report on 07/18/2002 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA/City-of-Industy-California-91716-0148/HRS-USA-outlandish-ripoff-late-fees-City-of-Industy-California-24858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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