- Report: #23891
Report - Rebuttal - Arbitrate
Complaint Review: HRS USA/SEARS HOME IMPROVEMENT
HRS USA/SEARS HOME IMPROVEMENTCity of Industry city of Industry, California U.S.A.
HRS USA/SEARS HOME IMPROVEMENT is a ripoff that increases in interest rates without permission. City of Industry, California *UPDATE ..Sad But True Reality
*0: Sad But True Reality
*Consumer Suggestion: read sears contract
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I recieved this letter a week later. The next day I called, told them my payment had been made in person at my local Sears Store, gave them the check number et al and was asked to fax a copy of my receipt. This is when I was told that Sears had JUST sold these accounts to them and I should have recieved a letter advising me about the transfer.
I told them NO, this dunning letter is the first thing I have recieved pertainig to this issue.
Then, today, July 2, 2002, I called to be sure that my account was properly credited and to make a payment by phone. It was credited BUT this is when I learned that my NEW monthly payment was going to be $168.00. When I protested that this is in violation of the contract I signed with Sears 2 years ago, I was told that they raised the interest rate because the contract was now theirs. If I did not pay it, then I would be charge the $29 late fee.
I was told that I could protest the rate -- with no promise that anything would change -- by faxing my complaint to 1-800-433-5975 attn: Corespondence. Then I asked for a Supervisor. She stood her ground stating the same. When I stated that I've paid the $121 for 2 years now and that I do not HAVE the extra $47 she did give me the number of their consumer credit office at 1-800-220-8588. I have not called them yet.
I am used to Mortgage Companies selling contracts, it has happened to ours 5 times in the last 8 years BUT THE PAYMENT WAS NEVER RAISED! How can HRS get away with this. It must be illegal.
I, for one, will fight this -- even if it means defaulting on the loan. I signed NO CONTRACT with this company. I did NOT receive any letter informing me that they were going to become a part of my life until the deed was done, and it was NOT a letter telling me that I had 30 to respond IF I didn't want my rates to go up. It wasn't until I read some of the other complaints that I learned that such a letter was "supposed" to exist.
To HRS USA: My your business practices be returned unto you 7-fold. May you be blessed as you have blessed others.
This report was posted on Ripoff Report on 07/02/2002 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USASEARS-HOME-IMPROVEMENT/city-of-Industry-California-91716-0107/HRS-USASEARS-HOME-IMPROVEMENT-is-a-ripoff-that-increases-in-interest-rates-without-permis-23891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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