On 3/10/2009, we purchased a 2.15 ct diamond and a blue diamond ring from H&S Jewelers (Venicia Jewelers) in St. Thomas for $8800. We were told that the loose diamond was graded as:
Clarity: SI- SI
Appraised value: $15,000
We were also told by their owner Sunny that they stand by the quality of everything that they sell. He also said that we had 30 days to return the items and that we should have someone in the United States look at them to ensure their quality. We were also told don't worry, we are considered part of the United States and there won't be any issues, if you decide to send anything back. Upon returning to the United States, we had some other professionals inspect the diamond and were told that we had not received a diamond of that the quality that they claimed it was.
We made several attempts to notify the store with no success. My fianc and I also sent them an email with our concerns. We never heard back from them. I also continued to try to reach them by phone. It was at this time that we decided to take it upon ourselves to have the diamond professionally appraised, with the intention of sending the items back via certified, insured mail. On 3/20/09, several attempts were made again to speak with someone at the store. Again, we were unsuccessful. On 3/20/2009, we also took the diamond to a GLA approved appraiser and paid to have the diamond officially appraised. The appraisal showed:
Clarity: Low I
Replacement value: $8,275
Again, multiple attempts were made to reach the store. Finally, we were able to someone named Sunny. After I explained everything that occurred, he informed me to send everything back.
A day later, I sent the diamond and ring back to H&S Jewelers, via registered mail and requested a return receipt.
Unfortunately, the ring was returned to us, as H&S Jewelers refused the package when they received it.
These guys run a huge scam. They have people all over the island (Americans) that tell you stories and make small talk to get you in to their stores.