- Report: #480170
Report - Rebuttal - Arbitrate
Complaint Review: HSB Billing Services, Unite TEL, LLC#, United Tel, Llc-FIND YOUR DIET.COM MTHLY
HSB Billing Services, Unite TEL, LLC#, United Tel, Llc-FIND YOUR DIET.COM MTHLYfindyourdiet.com Internet United States of America
HSB Billing Services, Unite TEL, LLC#, United Tel, Llc-FIND YOUR DIET.COM MTHLY Unauthorized Billing Castroville, Texas
*UPDATE Employee: Customer Support
Saw an unauthoried charge on my phone bill for 14.95 for a monthly subscription fee for an online diet.
Called United Tel,LLC @ 877-547-8642 and spoke to a CSR by the name of "Jennifer" who asked me to verify my email address and date of birth, both of which were incorrect. She stated that someone had accessed this link via a website called "Prizedraw.com" and had affirmed that they were over 18 years of age and authorized to bill charges to my phone number. She also stated that since it was my name and address that I would be liable for the charges. I politely corrected her and advised her that this was not acceptable.
She placed me on hold to speak to a supervisor, came back on the line and told me that the charge would be credited on next months bill and gave me a confirmation number.
If there is no credit by this time next month, I'll be updating the progress.
This report was posted on Ripoff Report on 08/14/2009 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSB-Billing-Services-Unite-TEL-LLC-United-Tel-Llc-FIND-YOUR-DIETCOM-MTHLY/internet/HSB-Billing-Services-Unite-TEL-LLC-United-Tel-Llc-FIND-YOUR-DIETCOM-MTHLY-Unauthori-480170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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