CREDIT KEEPER ripprd me off, and contacting them is near impossible.
On 12/17, I cancelled my account and recieved a cancel number. "Adrian" @ CreditKeeper told me her would cancel and refund my money.
On 12/18, my card was charged another 6.95.
On 12/19, I called CreditKeeper again. "Adrian" said that my account was STILL ACTIVE, and he would now cancel it for me. "This is what I can do for you..." he said, flying exclamation points in his voice as if he were doing me a FAVOR.
I still haven't recieved my $$$.
Upon calling Credit Keeper, (which I now refer to as Credit Crips, as cancelling your account is harder than quitting a street gang in East L.A.), they say,
"OH! We just handle the service. WE DON'T BILL YOU."
After getting the number for the people who bill for the service (?), they were monsters on the phone. No help. No sympathy.
This company put my checking into the red for a few days, as I keep one checking acct for online use/small billing. Since they sneakily charged me before refunding me (on 12/24), it put me right back to ZERO, where the Credit Crips still owe me the money that ADRIAN said he would refund.
This company does not stand by thier word. They won't even acknowlege my initial cancellation, saying I never called, despite the cancellation number.
The left hand doesn't even know what the left hand is doing at this place, and you, the consumer will be billed and then shut down. They don't care.
CreditCrips has a horrible BBB record, as well as many bad reviews on the web.
DO IT YOURSELF. Get your own reports. When the Crips sent me my "report", they did so SANS REPORT. It just said 'we were unable to access your report, so we have sent you an application form..."
Yes, it looked glossy and beautiful, but w/out my credit report in it, what the heck did I pay for? Why won't they give me the money back?
They are SHADY, and do not want you to report them.
I have reported them to the BBB, and today to the Attorney General in Connecticut.
When I asked the "supervisor", who I shall call "Dumbell", if they were in CT, and if that was the right Attorney General to contact she said "I don't know."
I said "You DONT KNOW if you are in Connecticut or NOT?" to which she replied, "Yes, we are in connecticut."
A credit company that wrecks your credit, charges your account without authorization, and refuses to help you is more trouble than it's worth.
I WANT my xxxx MONEY BACK!
DON'T SIGN UP!
Glorieta, New Mexico