• Report: #829768

Complaint Review: HSBC Bank Nevada

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  • Submitted: Fri, January 27, 2012
  • Updated: Fri, January 27, 2012

  • Reported By: John — Grand Prairie Texas United States of America
HSBC Bank Nevada
Las Vegas, Nevada United States of America

HSBC Bank Nevada Taken off Automated System Las Vegas, Nevada

*Consumer Comment: Where's the RipOff?

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Had a account in good standing with HSBC Bank Nevada Reward Zone Master Card. Everytime i call customer service i'm speaking with someone in a foreign country i can't understand. I asked for my account to be closed about two weeks ago. I then called to see about reopening account and was told i had to speak with the fraud department first and send in my driver's license and two utility bills.
I refused. I tried a couple of days ago to get into the automated system and have been taken off the automated system by this bank so that i can't call in and make automated payments on the card. My account is in good standing and below my maximum balance. I tried to go online to see if i can get in today 1/27/12 and cannot get online either. I called to see what payment methods i can use and was put on hold 3 times just to try to get the information. I asked about money gram and the lady said i can use it but gave me no information on how to do this at Walmart. I am not giving these people any more private information as they are not in the USA when i call in.
John
Grand Prairie, TX


This report was posted on Ripoff Report on 01/27/2012 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-Bank-Nevada/Las-Vegas-Nevada-/HSBC-Bank-Nevada-Taken-off-Automated-System-Las-Vegas-Nevada-829768. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Where's the RipOff?

AUTHOR: Robert - (U.S.A.)

You call up to cancel your account and are upset that when you call up 3 days later to open it back up that they want to verify who you are?  Seems like a pretty reasonable request.

As to being cut off of the Automated Systems.  That was probably a combination of you closing your account and calling up refusing to provide the information they requested.
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