• Report: #731099

Complaint Review: HSBC-Beneficial

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  • Submitted: Thu, May 19, 2011
  • Updated: Thu, May 19, 2011

  • Reported By: Disrespected in — Perkiomenville Pennsylvania United States of America
HSBC-Beneficial
961 Weigel Drive Elmhurst, Illinois United States of America
  • Phone: 1-800-958-2540
  • Web:
  • Category: Banks

HSBC-Beneficial Beneficial Over Four Months to Approve Hardship-Not 5-10 Days like they state-and still nothing Elmhurst, Illinois

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They said they will approve my financial hardship within 5-10 days. I have submitted ALL documentation that they needed. Each month I called and they said they needed more documentation. This lasted for several months. During which, I had to make full-payment because the account had to be current to be eligible. I have paid four full payments waiting for them to approve.

It appears that documentation is only good for 60 days-and YES..I was disapproved because my documentation was over 60 days.

Had they of processed the application within a reasonable time, my documentation would not of been over 60 days old. I called and they must have my account marked because the ignorance is increasing. I had Chad, customer service rep. # 30390, tell me that he spent too much time with me on the phone answering my questions. When I ask for a manager, they of course transfer me to ext. # 3026, # 3028. I do not think these belong to anyone. There is not a pre-recorded message. I did leave a message yesterday to a manager and it is over 30 hours later and still no response.

Their catch phrase is-"We don't have to offer this to you, this is a courtesy that we are doing".

This is the worse bank. I am learning through the last 6 years of dealing with them, they wrote this mortgage and it is a bad mortgage.

Steer away from them. They have closed ALL the local branches. They are not a strong financial institution. 

This report was posted on Ripoff Report on 05/19/2011 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-Beneficial/Elmhurst-Illinois-60125/HSBC-Beneficial-Beneficial-Over-Four-Months-to-Approve-Hardship-Not-5-10-Days-like-they-st-731099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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