HSBC Card Services - Orchard Bank Credit Card Very diffacult to work with when fraudulently charged, over charged me service charges Salinas California

I had a company Renoexperts-leads.com make unauthorized , fraud, charges on my card.

I called Orchard bank, to report it, and the first thing I asked them to do was cancel my acct and give me a new one, they said "don't worry , they will not be able to charge you again, you are safe" they told me it would be a waste of time to change the card. I shouldn't have listened to them. because I was charged 3 more times.

but I disputed the charges and reported it as fraud to their special go no where fraud department,

I was successful at getting one months worth of charges removed, after giving them a whole file full of paper work, they told me the case was in my favor and the charges would be removed.

guess what ? renoexperts or renovations experts, charged me again, and again I called the Orchard Bank to ask them what in the heck is going on.

they told me i could dispute it again, so I did.

nothing happened, I got another charge, they said I never gave them any paper work so I faxed them a file of paper work again.

then I found out the Orchard Bank reversed the credit they gave me, saying the company faxed them the contract, I asked them about the contract and they said it is unclear how long the contract was for. But now I was to late to do any thing about any of it, my time had run out.

so because of them reversing the credits they gave me, I was now over my limit, nice $39 charge.

I wasted at least 10 hours on the phone with them, a couple more hours of writing and faxing and getting the papers they wanted, so I'm out $300+ and I got nothing from the rip off artists renoexperts-leads.com

Gary
Kamuela, Hawaii
U.S.A.