- Report: #414659
Report - Rebuttal - Arbitrate
Complaint Review: HSBC Card Services - Orchard Bank Credit Card
HSBC Card Services - Orchard Bank Credit CardPo Box 80084 Salinas, California U.S.A.
HSBC Card Services - Orchard Bank Credit Card Very diffacult to work with when fraudulently charged, over charged me service charges Salinas California
*Consumer Comment: Also Ignored and Ripped Off by Orchard Bank After Reporting Fraudulent Charges
*Consumer Suggestion: BILLING
I called Orchard bank, to report it, and the first thing I asked them to do was cancel my acct and give me a new one, they said "don't worry , they will not be able to charge you again, you are safe" they told me it would be a waste of time to change the card. I shouldn't have listened to them. because I was charged 3 more times.
but I disputed the charges and reported it as fraud to their special go no where fraud department,
I was successful at getting one months worth of charges removed, after giving them a whole file full of paper work, they told me the case was in my favor and the charges would be removed.
guess what ? renoexperts or renovations experts, charged me again, and again I called the Orchard Bank to ask them what in the heck is going on.
they told me i could dispute it again, so I did.
nothing happened, I got another charge, they said I never gave them any paper work so I faxed them a file of paper work again.
then I found out the Orchard Bank reversed the credit they gave me, saying the company faxed them the contract, I asked them about the contract and they said it is unclear how long the contract was for. But now I was to late to do any thing about any of it, my time had run out.
so because of them reversing the credits they gave me, I was now over my limit, nice $39 charge.
I wasted at least 10 hours on the phone with them, a couple more hours of writing and faxing and getting the papers they wanted, so I'm out $300+ and I got nothing from the rip off artists renoexperts-leads.com
This report was posted on Ripoff Report on 01/21/2009 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-Card-Services-Orchard-Bank-Credit-Card/Salinas-California-93912/HSBC-Card-Services-Orchard-Bank-Credit-Card-Very-diffacult-to-work-with-when-fraudulent-414659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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