- Report: #152188
Complaint Review: HSBC - Household Auto Finance
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| HSBC - Household Auto Finance P.O. Box 60169
City Of Industry, California U.S.A. |
|
HSBC - Household Auto Finance Ripoff incompetent, no management, no one knows what is going on City Of Industry California
*Consumer Comment: HSBC RIPOFF GOT LOAN APPROVED AFTER THE PAPERS GOT SIGNED AT THE DEALERSHIP HSBC DISAPPROVED THE LOAN AFTER GETTING THE VEHICLE REGISTERED
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I bought a Subaru a few months ago and went with HSBC, which has been a nightmare so far, and I don't see it ending.
I bought it from a leinholder, and, after about 20 calls, got at least THREE different stories about how to buy the car---they'll send a check, I'll send a check, they'll send me a check to send the lienholder. This is looking good already. After a couple of months and a lot of shuffling paperwork, we did get the car.
Now the problem is being able to drive the car. The old lienholder sent the title to them a long time ago and, today, over a month later, we still don't have a title or real registration (we have temporary plates for a little while).
So I call them almost daily now to see where the title is and how they intend for me to drive the car which I'm making payments on.
Except they're claiming they never got the title from the old lienholder, which I know is not true because there is a certified mail reciept to prove it! They have it, but won't admit it.
Customer service at this place is a joke. No one seems to know anything about anything. Every person I call tells me a different story--we have the title, we're processing the title, we never got the title, we'll send you the title, we won't send you the title, we'll send the DMV the title (these are all things I've been told, by the way). SO WHERE IS THE TITLE? When I tell them they DO have it, and I can prove it, I instantly get transferred to a manager:
Don't even bother with the "managers"; they either refuse to connect me ("uhm...they'll all gone right now") or I get voicemail, which I'm sure they check once a millenium. One of them won't take messages because she was on vacation over a month ago and never changed her message.
At this point, I'm considering getting another loan to pay off this one so at least I won't have to deal with this anymore, if that's even possible with these idiots.
Scott
Somewhere, Idaho
U.S.A.
I bought it from a leinholder, and, after about 20 calls, got at least THREE different stories about how to buy the car---they'll send a check, I'll send a check, they'll send me a check to send the lienholder. This is looking good already. After a couple of months and a lot of shuffling paperwork, we did get the car.
Now the problem is being able to drive the car. The old lienholder sent the title to them a long time ago and, today, over a month later, we still don't have a title or real registration (we have temporary plates for a little while).
So I call them almost daily now to see where the title is and how they intend for me to drive the car which I'm making payments on.
Except they're claiming they never got the title from the old lienholder, which I know is not true because there is a certified mail reciept to prove it! They have it, but won't admit it.
Customer service at this place is a joke. No one seems to know anything about anything. Every person I call tells me a different story--we have the title, we're processing the title, we never got the title, we'll send you the title, we won't send you the title, we'll send the DMV the title (these are all things I've been told, by the way). SO WHERE IS THE TITLE? When I tell them they DO have it, and I can prove it, I instantly get transferred to a manager:
Don't even bother with the "managers"; they either refuse to connect me ("uhm...they'll all gone right now") or I get voicemail, which I'm sure they check once a millenium. One of them won't take messages because she was on vacation over a month ago and never changed her message.
At this point, I'm considering getting another loan to pay off this one so at least I won't have to deal with this anymore, if that's even possible with these idiots.
Scott
Somewhere, Idaho
U.S.A.
This report was posted on Ripoff Report on 08/02/2005 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-Household-Auto-Finance/City-Of-Industry-California-91716-0169/HSBC-Household-Auto-Finance-Ripoff-incompetent-no-management-no-one-knows-what-is-goin-152188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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HSBC RIPOFF GOT LOAN APPROVED AFTER THE PAPERS GOT SIGNED AT THE DEALERSHIP HSBC DISAPPROVED THE LOAN AFTER GETTING THE VEHICLE REGISTERED
AUTHOR: Charles - (U.S.A.)
SUBMITTED: Tuesday, August 02, 2005
My mother recently got approved for an auto loan from HSBC on 07/04/05 after they approved the loan my mother signed the papers for the car & was to began making payments in 09/01/05, recently HSBC disapproved the loan & would not finance the car after approving the loan this is fraud, misleading why did HSBC approve for the loan for my mother's vehicle then disapprove it later this as been a total nightmate & my mother already got the car registered know the & as gotten my mother in a mess & the car dealership trying to finance the car this is discrimination because my mother is a single woman & they don't like for single mother's to have anything, then why would HSBC approve my mother's loan if they weren't going to finance the car somebody as messed up big time in that company.Does anybody have any advice on how to proceed in suing HSBC for lying & misleading my mother, my mother still as the car & the dealership is trying to find another finance company this is as low as crooked this finance company really is then my mother doesn't need to be apart of it they have already ripped her off big time bye approving her loan then backed out the laugh is on them they are out of $6,000 my mother would have paid them for the car, so the laugh is on them for they are the ones losing all that money this is (FRAUD) & they should not be got away with this! their are some low life company's but this as got to be the lowest of the low they are rip-off's, LIARS, & CHEATERS, &THEIVES.
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