HSBC - Household Bank "lost My Payment" and another time took 11 days to post my payment! Carol Springs Illinois

I believe that at this company there is a systematic plan to rip people off by "losing" payments and delaying payments. This has never happened to me before in twenty years of sending payments to other companies (many) in the US mail but has happened twice in the last year with this company. Once with HSBC Business solutions (I was told by customer service that the payment must be "lost in the mail") and once by Household Bank (a consumer account) took 11 days to post. And guess what? its the same company. The payment that took 11 days to post is sent to the same city that my sister lives in and it takes 2 days for letters to get to her (everytime!). Anyway it seems that it would be simple to statistically prove that an anomaly is present in mail being "lost" and "delayed" to this company (and all of its' branches) and not to other companies. It might also be possible to trace mail to the company or track a big population sample and see what happens. The company has a big financial motive to "lose" or delay our payments and it is doing just that, we need to stop it and make them accountable for this!

Mike
Mapleton, Oregon
U.S.A.