- Report: #282895
Report - Rebuttal - Arbitrate
Complaint Review: HSBC (Household Bank)
HSBC (Household Bank)http://www.rewardzonemastercard.com Salinas, California U.S.A.
HSBC (Household Bank) Rush Payment Fee Ripoff Due Date Salinas California
*Consumer Comment: Columbus Day?
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So here I am paying my bill 4 days before the due date and yet because their system is so screwed up and archaic I'm forced to pay $15 to avoid late fees.
On the evening of the 4th I called HSBC to see if they would be willing to waive the $15 processing fee due to how the weekend fell and such. I was told I'd have to call back and talk with a Supervisor. I agreed to do so.
On the morning of Friday the 5th I called and spoke with Erin, a supervisor and was told that it could not be waived because it's a "processing fee" and then she proceeded to tell me that this was my "error" and it's my fault. Yes, my fault for trying to pay my bill 4 days before the due date. After back and forth arguing over it for at least 15 minutes she still would not waive the $15 processing fee.
I think this practice is really uncalled for as I have no other credit card that tries to pull one over on me for paying on time.
I plan on paying off this card, tearing it up and will not do business with HSBC or Best Buy again with practices like this.
This report was posted on Ripoff Report on 11/04/2007 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-Household-Bank/Salinas-California/HSBC-Household-Bank-Rush-Payment-Fee-Ripoff-Due-Date-Salinas-California-282895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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