- Report: #316827
Report - Rebuttal - Arbitrate
Complaint Review: HSBC MORTGAGE SERVICES ,HOUSE HOLDMORTGAGE SERVICES
HSBC MORTGAGE SERVICES ,HOUSE HOLDMORTGAGE SERVICES636 GRAND REGENCY BRANDON, Florida U.S.A.
HSBC MORTGAGE SERVICES, HOUSEHOLD MORTGAGE SERVICES UNCOOPERATIVE BRANDON Florida
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Also, this company offers a biweekly automatic draft program which allows you to pay off your mortgage earlier. I enrolled in the program and later noticed that my statements always reflected that my payments were late, although I was not being charged late payments. This concerned me and I called to discuss the matter with them.
I was told not to worry about it because I was on a special biweekly payment system and that is just how the computer reads it. They have automatically drafted payments every two weeks from my wife's payroll without failure. All I need from them now is a statement indicating that I made payments according to the automatic draft payment plan without failure (which they offer) and that I have not been late on any payments. They have been uncooperative in providing the information. My refinancing is on hold only for this information which they will not provide. I am at a loss as to what to do.
This report was posted on Ripoff Report on 03/11/2008 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-MORTGAGE-SERVICES-HOUSE-HOLDMORTGAGE-SERVICES/BRANDON-Florida-33510/HSBC-MORTGAGE-SERVICES-HOUSEHOLD-MORTGAGE-SERVICES-UNCOOPERATIVE-BRANDON-Florida-316827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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