• Report: #315127

Complaint Review: HSBC RETAIL SERVICES

  • Submitted: Wed, March 05, 2008
  • Updated: Sun, March 09, 2008

  • Reported By:cambridge Ohio
HSBC RETAIL SERVICES
P.O BOX 5244 CAROL STREAM, Illinois U.S.A.

HSBC RETAIL SERVICES RUDE RIPOFF CAROL STREAM Illinois

*UPDATE EX-employee responds: other ways to make payments

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I purchaced a gateway computer with these people, I was always on time with my payments and even added more than required each month, at one point i sent a payment of $200.00 which would of almost paid off my acct. needless to say i didnt recieve a monthly statement but i did get a nasty phone call from a lady that couldnt even speak english wondering why i havent sent a payment for 3 monthes. plus she was yelling at me and talking over me as i tried to explain things to her.

I finally hung up on the rude b---ch and got a hold of an american girl that said they never recieved that payment of $200.00 so i had to put a trace on it and they still denied it, I had benn making those payments for monthes and i know it was sent to the correct place. so now im ending up paying almost double for the product i purchased with all the late fees and xtra charges etc, Wow did i learn a leson to never never deal with these people again, as i just sent my last payment to them, The rude phone calls and messages left on my answering machine did me in.

I dont recomend the service to my wort enemy!
oh and i forgot to mention it cost me $15.00 to have the payment traced, grrrrrrrrr, i guess BBB will be my next letter to type about them

Smokin44mag
cambridge, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/05/2008 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-RETAIL-SERVICES/CAROL-STREAM-Illinois-60197-5244/HSBC-RETAIL-SERVICES-RUDE-RIPOFF-CAROL-STREAM-Illinois-315127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

other ways to make payments

AUTHOR: Paul - (U.S.A.)

If you sent your payment thru the mail it may never have reached them. You don't say what happened with the trace, whether the check was cashed or not. I personally don't trust the post office to get anything anywhere on time. Since you wrote this report on a computer you could go to HSBC's web site and make a payment for free from your checking account and get a confirmation that it was received. If you had a good payment history and talked to a manager and had the fees reversed. Their collections people can be rude as collections reps from any bank can be rude.
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