- Report: #907726
Report - Rebuttal - Arbitrate
Complaint Review: HSBC Retail Services
HSBC Retail ServicesPO Box 5893 Carol Stream, Illinois United States of America
HSBC Retail Services BEWARE additional fees scheme by credit card company used by BEST BUY Carol Stream, Illinois
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I authorized my sister-in-law to pay the bill. Although she kept fax sent confirmation of all correspondence, HSBC refused to let her pay the bill; but they did give her the address. I mailed my payment in full in March and when I returned on Apr 28, I was being billed for $158 in late charges. I immediately called, complained, and they removed all charges except $36.39 which I paid just to keep the fees from continuing to accumulate.
I then faxed in documentation where I tried to pay the bill early and the fax correspondence and disputed the $36. I finally received a credit on May 21 which I called to request a refund and spoke to Shawn on May 21, then on Jun 7th, I spoke to Susan, then on Jul 6th, I spoke to Jason, and after hours and hours of trying to reach a supervisor, I was connected to Sonya who told me the records did not show I had requested a refund. She has supposedly submitted for the refund and it will take 30 days to receive. What a horrible company and I will never buy anything on credit again using this company. Buyers beware....Best Buy uses HSBC
This report was posted on Ripoff Report on 07/06/2012 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-Retail-Services/Carol-Stream-Illinois-60197/HSBC-Retail-Services-BEWARE-additional-fees-scheme-by-credit-card-company-used-by-BEST-BU-907726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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