• Report: #433588

Complaint Review: HSBC Retail Services

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  • Submitted: Thu, March 12, 2009
  • Updated: Thu, March 12, 2009

  • Reported By:Ramona California
HSBC Retail Services
1441 Schilling Pl. Salinas, California U.S.A.
  • Phone: 800-753-6529
  • Web:
  • Category: Banks

HSBC Retail Services Failure to adhear to "DO NOT CALL" order, hang up calls and force me to incurr un-needed expenses. Salinas California

*Consumer Comment: Not how it works

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HSBC Retail Services

For several months now, I have been harassed by HSBC collectors. They refuse to identify themselves when they call, cause me to incurr expenses dealing with them and keep calling even after 3 "DO NOT CALL" orders, and hang up calls. Today I sent the fourth "DO NOT CALL" order. We will see if it does any good.

I've also told them several times when they call to stop calling me; they all say they will note that on my account but they still call. I guess they have never heard of call ID and that I know when they are calling; it's also on my cell phone record. Perhaps they don't know that cell phone bills have an account of incoming and outgoing calls.

HSBC must be taught a lesson. I'm ready, willing and able to act as their instructor in this case.

David
Ramona, California
U.S.A.

This report was posted on Ripoff Report on 03/12/2009 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC-Retail-Services/Salinas-California-93901/HSBC-Retail-Services-Failure-to-adhear-to-DO-NOT-CALL-order-hang-up-calls-and-force-me-433588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Not how it works

AUTHOR: Flynrider - (U.S.A.)

If you owe HSBC money, they are allowed to call you. When you refer to a "do not call order" are you thinking of the FDCPA cease communications letter? If so, that's not going to help. HSBC is not a debt collector as defined in the act. They are a creditor. The "cease communications" part of the act applies only to debt collectors.

I don't think you're quite ready to be their instructor yet. I think a bit more homework is required.
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