- Report: #784904
Report - Rebuttal - Arbitrate
Complaint Review: HSBC
HSBCInternet United States of America
HSBC Household bank PAID OFF MY ENTIRE BALANCE AND WAS PENALIZED!! Internet
*Consumer Suggestion: if you need funds available right away check with them beforehand
*Consumer Comment: Jeanski & Steven
*Consumer Comment: Jeanski
*Consumer Comment: comment to Steven
*Consumer Comment: Why use it
*Consumer Comment: response to Coast
*Consumer Comment: Mea culpa, mama mia!
*Consumer Comment: Karl wrote...
*Consumer Comment: To OP and Pied Piper, you got the company wrong
*Consumer Comment: MASSACHUSETTS MAN, BANKS DO NOT MAKE MONEY.......
*Consumer Comment: Your wrong..
*Consumer Comment: "ONCE A THIEF .... ALWAYS A THIEF".
I paid it in full on line through thier web site using my checking account.
he payment cleared my checking account and bank, and it's now been almost two weeks gone by and still I can't use my credit card because HSBC placed a "payment hold" under recent transactions on the payment. So I called them to see whats up with this? I told them the payment cleared my bank a week and a half ago! They said sometiems it can take up to 14 days to process.
So I did a test; I charged $1.00 on my card and then paid it the same way (on line using checking account) and low and behold the 1.00 was made available to my creidt card the next day and it wasn't even finished processing yet! The $290 payment finished processing according to HSBC back last month!
So I called them back to ask why is it one is available and the other isn't? They said it's because I paid off the whole balance! YES! THEY ADMITTED IT! it's them holding off my available credit for that reason alone!
They are trying to discourage people from paying off my entire balance; they do this legally by tieing up your avilable credit by the amount you paid, they applyu the payment but dont let you use the card! So I paid $50 to have this card as a annual fee and can't use it for two weeks now because I paid off my entire balance, it's been almost two weeks since that payment was made...this may be legal but it is VERY SHADY AND VERY LOW! The user agreement says they can take up to 14 days to process, but we can see what they are doing here. I know it has nothing to do with my checking account bank and has eveyrthing to do with HSBC placing the hold so I wont pay it off like that again.
If you have to use these guys loike I did to create or build credit, be careful they are NO GOOD IN MY BOOK!
This report was posted on Ripoff Report on 10/05/2011 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/HSBC/internet/HSBC-Household-bank-PAID-OFF-MY-ENTIRE-BALANCE-AND-WAS-PENALIZED-Internet-784904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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