• Report: #654625

Complaint Review: HSN

  • Submitted: Sun, October 24, 2010
  • Updated: Sun, October 24, 2010

  • Reported By: Unhappy153 — Pennsylvania United States of America
HSN
Internet United States of America

HSN UNWILLING TO RETURN NEARLY $300.00 PAID FOR EVERLY PORTRAITS NEVER RECEIVED Nationwide, Internet

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CLOSED MY HSN ACCOUNT 10-17-2010 & WILL ONLY BE ORDERING FROM xxx (((REDACTED))) DUE TO WHAT I FEEL IS THE TOTAL LACK OF VALUE THAT HSN APPEARS TO PLACE ON CUSTOMER SERVICE. After purchasing a Everly Originals photo packet for $275.95 on


2-3-2008 I mailed my cherished family photos to Everly 1-2009. These photos included the last family photos taken of my mother at Christmas before she passed away. I lost track of the fact that I had not receive my oil portrait until the other day. I quickly called HSN and spoke to a woman in customer service. She was able to find my order and asked me when I had sent my photos into Everly. She also stated that she would put in a request for my credit and told me to call back in 3 - 4 days to see how the credit was progressing. I did call back in a couple of days and to my amazement HSN was unable to find my original order and there were no notations that I had called or that a request was put in for a credit. I was told to call 1-727-872-2500 if I wanted to talk to someone about my concerns (which ended up being a number where you leave messages). Marie (Employee #50192) from customer service called me 3 DAYS LATER and said that Everly was out of business and that I had had a year to send in my photos. I told her that I had sent the photos but never received my portrait back. Debbie appeared to question my honesty by stating that how did HSN know that I was telling the truth. I then told her that I hadn't even know that there was a time frame of 1 year to send in my originals. I told her that it appeared that HSN was placing more value on the $275.95 instead of customer service and she said that that was exactly what she was saying and that HSN could not AND WOULD NOT help me and she said good-bye and hung up on me. Please understand - in today's economy and trying times - if $275.95 means more to HSN than their customer's do - what does that say about HSN. I don't remember Marie telling me when Everly went out of business or where the 1 year time frame was indicated in the original packet received with my order. I advised Marie (Employee #50192) to close my HSN Account and am now asking for help from anyone who is in the position to help me. I am not only out the $275.95, I am out precious family photos that can never be replaced and feel as if I have been given a back-hand by a company that I have dealt with for years and had previously felt was a reputable company that stood behind their products and were dedicated to providing excellent customer service.


 


 sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


This report was posted on Ripoff Report on 10/24/2010 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/HSN/internet/HSN-UNWILLING-TO-RETURN-NEARLY-30000-PAID-FOR-EVERLY-PORTRAITS-NEVER-RECEIVED-Nationwid-654625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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