- Report: #1060310
Report - Rebuttal - Arbitrate
Complaint Review: HUGHESNET
HUGHESNET THree months ago, I was looking for an internet provider and unfortunatelly, stumble into Hughestnet, Internet
*Author of original report: SCAM
*UPDATE Employee: We're Here to Help
*General Comment: Sir...
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I signed with Hughesnet as my Internet provider and since the moment the service was contracted, things stated going down hill. A week after I signed for the service, a couple of guys showed up in the mouse saying that that they were there to install the Internet satellite. I drove from work to accommodate this individual and after several hours, supposedly the system was installed and running. Before they left, I made them know that the service was not up to part and it was very very slow, I contracted a service for 20 Mbg and it was obviously not what I received,
by the way, absolutely no information was left at home regarding the services or what was installed. Called Hughesnet customer services a couple of days later because, due to the poor quality of the services, I could not sign in to Netflix, a service which I made them aware at purchasing that I do see periodically. After several hours supposedly the system was fixed, I believe them and accepted that it was so, did not use Netflix for several weeks but, my wife was having problems signing in with Skype.
Checked the speed called customer services with the intention of canceling the services, at that time all kind of promises were made and they were going to double the speed of the service at not additional charge to me. This situation kept on going for over a month, I kept on calling and talking to customer services in India. At the 2nd month I could not put up with it anymore and called and cancelled the services and at that time, they hit me with a termination fee of 196.00 dollars because, "I have had the service for over a month"
since I did not drop the service within that month I needed to pay a cancellation fee. Never during the purchase of the service or after the equipment was installed, I was made aware of this. I believe Hughesnet is the worst Internet service I have ever had I do not recommended it to anybody. It is BAD, UNRELIABLE, EXTREMELY EXPENSIVE and Customer Services is handle by persons who need a better dominion of the English language. Hughestnet is a SCAM; promise you a "unicorn" and one end up with a lemon.
This report was posted on Ripoff Report on 06/19/2013 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/HUGHESNET/internet/HUGHESNET-THree-months-ago-I-was-looking-for-an-internet-provider-and-unfortunatelly-st-1060310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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