- Report: #799952
Report - Rebuttal - Arbitrate
Complaint Review: HWA - HOME WARRANTY OF AMERICA
HWA - HOME WARRANTY OF AMERICAPO BOX 850 Lincolnshire, Illinois United States of America
HWA - HOME WARRANTY OF AMERICA They purport to be available 24 hours a day, submitted service request on line today, called, no one there Lincolnshire, Illinois
*Author of original report: MUCH BETTER
*Consumer Comment: HWA HOME WARRANTY LIAR DEFAMATION & THIEFS
*Author of original report: Still No Help
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That's why we're here for you 24-hours a day, 7-days a week, even on holidays. We know it's important to talk to someone when you're having a mechanical or other problem at your home. Even if it's just to place your claim; it's helpful to have taken that first step. And you can rest assured that HWA will get a qualified, licensed service contractor out to your home right away.
So after waiting 2-3 hours for a call back I tried calling them on their service line, just got messages that they would get a hold of me. I finally called the "Emergency" line and was told that the office had been opened today until 6:00 and they didn't know why no one got a hold of me, BUT it was not an emergency and they couldn't page any one. It might not have been an emergency in their mind but I have two new cars that now cannot be garaged tonight. We are expecting thunderstorms tonight, which in Texas also means the chance of Hail..
we have had coverage with them for 6 years at approx 500.00 a year premium, or 3000.00 payed in, I have 500.00 in claims in 6 years and they have been here a few times for stuff that they wouldn't cover so I paid the regular rate.
We came to do business with these guys through our Realtor here in Dallas, Virginia Cook, and they came recommended by the real estate company, I will be contacting the real estate agent and try to get them removed.
This report was posted on Ripoff Report on 11/19/2011 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/HWA-HOME-WARRANTY-OF-AMERICA/Lincolnshire-Illinois-60069/HWA-HOME-WARRANTY-OF-AMERICA-They-purport-to-be-available-24-hours-a-day-submitted-ser-799952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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