ED Magedson – Founder
HWA Home Warranty of AmericaInternet USA
HWA Home Warranty of America BE AWARE! This company collected $$ for the warranty but when it comes to actually providing a service, its a denial all the way. They have denied my claim even though their own service provider filed it as a normal "wear and tear"; they will not agree to any appeals or re-considerations. Their manager, Melissa Hoffman, will flat out "no" you without willing to work things through or re-consider. Internet
We have HWA warranty as a precaution, in case anything in our newly-bought, 13 yearl old house will break. Our contract with HWA specifies that equipment they warrantied is old. Now, that our pool exchanger broke down, after 3 weeks of antagonizing follow ups and conversations, they denied it. Their own service company classifies our breakage as 'normal wear and tear', but its not good enough also. Now they decided that it hasn't been too much time since we owned the house therefore they feel equipment was already broken down, even though we had an inspection and got everything to work at least twice.
This report was posted on Ripoff Report on 06/12/2013 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/HWA-Home-Warranty-of-America/internet/HWA-Home-Warranty-of-America-BE-AWARE-This-company-collected-for-the-warranty-but-whe-1058680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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