- Report: #1150631
Report - Rebuttal - Arbitrate
Complaint Review: HYDRODERM
HYDRODERM Not an honorable company Internet
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I purchase the 30 day trial and was not pleased with the product. I called to cancel within two weeks of the 30 days- the customer service rep asked if I would try the product for another week. I told her I would but I did not feel the product was for me and to please cancel it.
What she failed to tell me was by her extending the time for the product - she was extending the time I needed to call in to cancel.
I received a noticed on email from DHL that they received a notice of shipment, i tried to trace and they had not recieved the shipment as yet. I called Hydroderm to stop the shipment as well as the charge. The rep was useless - she said I needed to wait for the delivery and then call to get an RMA #- I told her then I would entail more S&H fees and she said yes that was correct. I told her the product was cancelled and they should run their taped conversation to see that the other person did not tell me that I needed to call back. It would not have done much good since I was out of the country and would not have been able to call anyway.
Again, I told the girl that she needed to stop the shipment, since it was not with DHL and not charge me. She said the charge had gone through already, I told her to refund my account and stop the shipment. Which she refused - She said Hydroderm has steps that they have to go through and I needed to receive then get RMA and retun less any fees for S&H.
This company is rip off the product is basically water and all they want to do is use your money for a month, then refund less than what was charged.
I hope someone does a class action againt the company because I want to be first to sign up.
This report was posted on Ripoff Report on 05/29/2014 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/HYDRODERM/internet/HYDRODERM-Not-an-honorable-company-Internet-1150631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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