- Report: #1052881
Report - Rebuttal - Arbitrate
Complaint Review: Hacienda Tres Rios
Hacienda Tres RiosCarretera Cancún-Tulum, Km. 54 Quintana Roo, Select State/Province Mexico
Hacienda Tres Rios Held Hostage at Hacienda Tres Rios Quintana Roo Quintana Roo
*Consumer Comment: Timeshare Scam
*Consumer Comment: Sunset Group Timeshare Scam
*UPDATE Employee: Attempt to rectify your experience.
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Hacienda Tres Rios runs a well-known timeshare scam through their scam timeshare company Sunset Group. A quick search of this site or theinternet will turn up several reports.
But in my case they have extended this scam into their actual hotel operations and have upped the anti by not only keeping people's money, but by literally taking my family and I hostage to extort money from us.
We booked 4 nights, through Expedia no less, on deal where the rate on the hotel was reduced in exchange for going on their timeshare tour, which we went on but did not sign up. After we did not buy their timeshare scam, Hacienda Tres Rios decided that they would not honor their confirmed reservation, but rather demanded a new credit card to charge us more money.
When we refused to pay them more money they locked us out of our room with all our luggage, valuables, ID and passports inside. Then, they sent a dozen staff to physically prevent us from leaving their hotel.
We realized that there we were, miles inside a gated compound with dozens of hostile hotel staff on walkie-talkies coordinating to make sure we could not physically leave the compound unless we paid them more money. I was there with my wife and 2 small children aged 1 and 3. We were literally being held hostage and extorted for more money from the hotel itself.
Below is my actual email to Diego Madrigal, the reservation agent at HTR who handled the interactions. He has not replied and as of this writing there is still a pending charge on my credit card. The amount of money is small compared to those ripped off in the timeshare frauds, but the fear of being physically held hostage with my wife and children inside a Mexican hotel is beyond comprehension.
Here is the email I sent:
This report was posted on Ripoff Report on 05/22/2013 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hacienda-Tres-Rios/Quintana-Roo-Select-StateProvince-77760/Hacienda-Tres-Rios-Held-Hostage-at-Hacienda-Tres-Rios-Quintana-Roo-Quintana-Roo-1052881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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