Hair Plus Salon, (Regis) Independence Mall, Wilmington, NC (Stylist) Regis Salon inexperienced stylists, rude customer service, overly priced for poor services, Wilmington North Carolina

After prior consultations over a period of months, regarding whether or not to have a "light body wave" perm put in my hair, the sytlist (Lisa) at Hair Plus (Regis) stated "it would be fine", that the perm was the gentlest one and specifically formulated for color-treated hair. I stated to Lisa that if she DID NOT recommend putting the chemicals in my hair, that I would go with her advice as she is the "professional!" I also refrained from putting any color on my hair for approximately 2-3 months prior to getting the so-called "body wave." I made it very clear to Lisa that my hair was a bit dry and that I only wanted the very lightest body wave possible, not small curls or "cotton candy hair" which is what I ended up with. She completely fried my hair almost to the scalp. My hair was shoulder length but is now chin length due to having to be trimmed twice by Lisa. I then decided to go to another salon to get a second opinion regarding the damage,etc. The damage was so bad that two trims was not enough, at which time, the stylist (manager) there trimmed a little more off. The only real solution would be to cut it to within two inches of my scalp, which I cannot do. This would only cause me more grief and stress which I've had enough of already. The stylist (Lisa), Manager, & Customer Service refused to refund any of the nearly $100.00 I paid for the damage. I could tell that Lisa was fully aware of the damage. I was horrified at the end result and expressed to Lisa how disappointed I was. She then resorted to saying she did not believe me when I said it had been 2-3 months since I had last put any color or anything else in my hair, even though she did state this was a perm for "color-treated hair", basically calling me a liar. When I went back to speak with the Manager in person, Lisa came up to me, stood there and just gave a "smirky" stare saying nothing until I asked what was she looking at. She stated, "your hair." I stated, "it's severely damaged and had to be trimmed a third time", she stated, "well, it needed it" and then had the nerve to say "it looks good." The best they could offer was complimentary conditioning treatments and trims. I would not return to that place for any kind of service, complimentary or not. The attitudes of all persons involved were condescending, rude, insulting. The absolute worst salon I have ever had the misfortune to set foot in.

Anonymous
Winnabow, North Carolina
U.S.A.