• Report: #365345

Complaint Review: Hair Plus, (Regis) Independence Mall (Lisa, Stylist)

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  • Submitted: Thu, August 21, 2008
  • Updated: Wed, October 01, 2008

  • Reported By:Winnabow North Carolina
Hair Plus, (Regis) Independence Mall (Lisa, Stylist)
3500 Oleander Drive Wilmington, North Carolina U.S.A.

Hair Plus Salon, (Regis) Independence Mall, Wilmington, NC (Stylist) Regis Salon inexperienced stylists, rude customer service, overly priced for poor services, Wilmington North Carolina

*REBUTTAL Individual responds: In response to Ms. Teresa Ortiz alleged damaged hair

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After prior consultations over a period of months, regarding whether or not to have a "light body wave" perm put in my hair, the sytlist (Lisa) at Hair Plus (Regis) stated "it would be fine", that the perm was the gentlest one and specifically formulated for color-treated hair. I stated to Lisa that if she DID NOT recommend putting the chemicals in my hair, that I would go with her advice as she is the "professional!" I also refrained from putting any color on my hair for approximately 2-3 months prior to getting the so-called "body wave." I made it very clear to Lisa that my hair was a bit dry and that I only wanted the very lightest body wave possible, not small curls or "cotton candy hair" which is what I ended up with. She completely fried my hair almost to the scalp. My hair was shoulder length but is now chin length due to having to be trimmed twice by Lisa. I then decided to go to another salon to get a second opinion regarding the damage,etc. The damage was so bad that two trims was not enough, at which time, the stylist (manager) there trimmed a little more off. The only real solution would be to cut it to within two inches of my scalp, which I cannot do. This would only cause me more grief and stress which I've had enough of already. The stylist (Lisa), Manager, & Customer Service refused to refund any of the nearly $100.00 I paid for the damage. I could tell that Lisa was fully aware of the damage. I was horrified at the end result and expressed to Lisa how disappointed I was. She then resorted to saying she did not believe me when I said it had been 2-3 months since I had last put any color or anything else in my hair, even though she did state this was a perm for "color-treated hair", basically calling me a liar. When I went back to speak with the Manager in person, Lisa came up to me, stood there and just gave a "smirky" stare saying nothing until I asked what was she looking at. She stated, "your hair." I stated, "it's severely damaged and had to be trimmed a third time", she stated, "well, it needed it" and then had the nerve to say "it looks good." The best they could offer was complimentary conditioning treatments and trims. I would not return to that place for any kind of service, complimentary or not. The attitudes of all persons involved were condescending, rude, insulting. The absolute worst salon I have ever had the misfortune to set foot in.

Anonymous
Winnabow, North Carolina
U.S.A.

This report was posted on Ripoff Report on 08/21/2008 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hair-Plus-Regis-Independence-Mall-Lisa-Stylist/Wilmington-North-Carolina-28403/Hair-Plus-Salon-Regis-Independence-Mall-Wilmington-NC-Stylist-Regis-Salon-inexperie-365345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

In response to Ms. Teresa Ortiz alleged damaged hair

AUTHOR: Lisa Haskins - (U.S.A.)

As a hair stylist, I deal with men and women every day in my chair whose image and character is very important to them. I take my job extremely seriously, and I believe that comes through to my clients. I am not a psychologist, or a magician. I am a cosmetologist. I have seen Teresa several times over the past year. She came across as very insecure and slightly neurotic. However, I was happy to do her hair. One time she came to me after putting a box color on herself. It was a strange tone so I toned it with professional products and she expressed how pleased she was. Most salons would charge this service as a corrective color but I simply charged her for a semi-permanent toner and recommended professional products to support what I did, but as I recall, she declined. She came back about a month later and saw a fellow stylist complaining about her hair and that she needed to have the color fixed, as what I had done had left it too dark. My friend looked at her card and said that there was no way that the level of semi permanent toner I had used the previous month would have left her hair that shade. She then called me and we both agreed that Ms. Ortiz was at it again with the box color and got it too dark in her bathroom and tried to blame me and get our salon to fix it for free. As for her perm, I consulted with her once and said her hair seemed very dry and that she was using the wrong conditioner. I ended up processing her hair for about 10 minutes on the largest rods available with the perm designed for color treated/damaged hair. I spent about 4 hours with Teresa that day. I trimmed her ends, and styled her hair. Her hair and scalp looked perfectly fine when she left. I also recommended a really good conditioner that she refused. I feel certain that if there was truly a problem with the service that she received, my company, Regis, would have done something about it.
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