Hair Raizers Salon Badly singed my hair Bradenton, Florida

I have been going to Charity at Hair Raizers for the last 2 years and have never had a problem or worry. Charity and Tiki are both very knowledgeable and professional. I love to drastically colour and cut my hair on a regular basis and Charity is always the one to talk me down off of the crazy ledge. She knows and explains to me the risks of what I have done to my hair in regards to what I now want to do to my hair. On the occasions that Charity is out of the salon and I need my hair styled for something, that includes blow drying AND flat ironing, Tiki has stepped in and there has never been any issue. The first time visiting the salon she sat down and talked to me about my box colour fetish and the damage it had done and we slowly and carefully worked our way to what I wanted. I have seen her do this numerous other times with other new clients when coming into the salon. Charity has always stayed on the side of caution with my hair and what is done to it and I do not believe she would be any other way with anyone else's hair. I would not trust my hair to anyone else. I am in numerous before and after photos that she posts onto her facebook and there is never any damage between the pictures.

i know charity and i know she only employes the best staff. i cant believe this so called woman

would even think to blame the staff. i dont see a pay day in her future. let us bring it to court and see how far she gets. she has no clue whatsoever. honey, you need to dig deep in your soul and get it together.

i have been going to hair raizers since they opened. and they are clean, well cared for, and their staff takes classes. so dont tell me nothing about how so and so did your hair. if you did not come with the right information, and just want a free hair cut you have come to the wrong place. stay strong chairty. we will fight for you.

I have known the owner of Hair Raizers since we were in high school and have known this person to always be honest and righteous.  If something was wronged in her salon, I know that she would do her best to make it right.  Something smells about this report.  Hair Raizers gave a full account and looking at the photos I would say this consumers hair did not look healthy prior to the service.  If you want good service, why wouldn't you let them wash your hair and assess it?  Probably because you wanted it to be flat ironed but knew they would assess your hair as being unhealthy and not perform the service you wanted.  Sometimes being willfull is not going to get you the end result you are looking for.  It's not good karma to try to tarnish someones livelihood and business when your not being completely honest.  Hair Raizers always posts photos of their work and will do their best to give you a great hair experience. 

I have been going to this salon for 2 years. I have always been pleased with the service there. The environment is a friendly, positive, and creative one. So many clients report positive experiences while I am there, that I find this report to be unusual. The owner has always said that if I am unsatisfied, I can come back for a touch-up. I have done that only once and she made good on the offer! This complaint, if true, is probably extremely unusual and the problem could have been resolved by working with the salon!

I can't possibly believe this report. When I moved to town, I visited Hair Raizors for cut and color. My stylist discussed the condition of my hair with me thoroughly, including products I use, and tools that I use to style my hair. She explained to me that because I color my hair frequently, often changing the color quite drastically, that she would do the best that she could to get the results that I requested WITHOUT damaging my hair. I fully understood before she ever touched my hair that she was more concerned about the health of my hair than I was, to be honest. I totally respected that, because I have been to salons in the past who just do whatever you ask for - no matter what damage may be done to your hair in the process.

Hair Raizors was extremely professional, yet laid back, and everyone that I spoke with in the salon was super nice. I have no doubt in my mind that if a customer had a legit problem by fault of Hair Raizors, that this company would do everything within reason to make the situation right. 

Courtney Lambert

These are photos from Facebook and dates these photos were uploaded. When something is uploaded on Facebook the date can not be changed. Even though the photos may be small it is still obvious that her hair was extremely damaged before she had an appointment at Hair Raizers. I am going to upload a series of photos and it is quite apparent that Nancy's hair has continued to become more dry, broken & damaged.

When we have a consultation with a client and they do not divulge the truth about their hair then it may prevent us from getting the best results possible. It is like when you go to the doctor, if you lie or with hold important facts about your health history it may end up doing more harm than good.

Here is a list of the photos I will be uploading with dates and information:

1. Nancy's hair photo uploaded on Facebook May 4th 2011 (her hair is a med-brown color and looks to be very full and flat ironed in healthy condition)

2. Nancy's hair photo uploaded on Facebook September 16th 2011 (hair is lighter than previous photo and may have been bleached or high-lift color the hair seems to be blown dried or flat ironed looking dry, thin and somewhat frizzy)

3. Nancy's hair photo uploaded on Facebook September 30th 2012 (hair is light colored and looks dry, frizzy and very thin) This photo was uploaded on Facebook 1 month BEFORE to coming to my salon.

4. Nancy's hair photo uploaded on Facebook December 27th 2012 (hair looks very similar to the previous photo)

Nancy,

Please add some photos of you hair before and after you came to Hair Raizers Salon. It will just give me and anyone viewing this review proof that your hair was extremely damaged before you even walked through the door here. Like we discussed before your hair stylist from Colorado told you not to use any hot tools. You chose to ignore her professional advise and book an appointment at Hair Raizers and bamboozle the stylist here into flat ironing your fried hair which you said "its the healthiest it has looked in years". She did the best she could and turned her flat iron down to 340 degrees and added 2 heat protecting serums and only spent 10 minutes doing your hair after she had given you a consultation which is where you should have told her about what your other stylist said. Your ignoring your stylist of 7 years and you choosing to lie has put you in this position.

I walked into the salon and my hair was fine....I walked out and it was horribly singed. I will try and upload photos as well. With so many salons around why would you even gamble with this one. The owner has insinuated that I am just making this up for a "payday". I was only asking to be paid back for the haircut and conditioning treatment needed to help my poor singed/burned hair. I have a good career as an airline pilot and have no need to make up lies and steal from little hair salons. I am truly baffled that Hair raizers failed to take any responsibility for ruining my hair

At Hair Raizers Salon we believe in complete customer satisfaction. We do our best to deliver a wide range of services for all hair types and always try to protect the integrity of the clients hair while doing so. We have a guarantee with our clients to make things right if any issues arise within 1 week of any service we have provided. I have a website that is regularly updated with photos of our clients. My rebuttal is going to be very lengthy as it is my job to explain the entire story of how this person has tried to tarnish my reputation after ignoring instructions from my salon and her previous stylist of 7 years. I also need to establish the credibility of this person so that people know that I run an respectable business who will refund money to someone when an honest mistake has happened.

Nancy Nolin called on Oct 27th to have a flat iron done on her hair at 3:00pm on Monday Oct 29th. On the day of her appointment she had called to say she was running late and would be to the salon soon. She arrived approximately 5-10 minutes late. When she arrived she had a consultation with the stylist and they talked about her hair and the service she was going to have done. Normally when we get a client who comes in for just a styling service we prefer to wash the hair and dry it and do the service from beginning to end. This client did not want the full service and this did not allow us to feel her hair in its most vulnerable state. As hair stylists we are trained to know what chemically over-processed hair feels like and the best way to know if someone's hair is damaged from chemicals is when it is wet and being shampooed. When a person's hair feels slimy or slippery when it is fully submersed in water that is a good sign that it is damaged and should not have any further chemicals or hot tools used on it. This particular client did not want a wash as she said she already had done so, which left the stylist to ask questions that the client should have been truthful about. During the consult the stylist asked her "what products do you use on your hair when flat ironing" she replied "I do not use anything". The stylist told her that her hair felt very dry and that she needed to start using product to protect her hair from excessive heat. The stylist did receive a phone call during this time and it was a client who was trying to book and appointment and the stylist took a message to call this person back after she was done with Nancy's hair. After about a 10 minute flat iron the client paid and left the salon. According to our computerized system which tracks all the times of when a client pays for services etc. Nancy paid her bill at 3:23 pm. This shows that the clients full visit to the salon was under 20 minutes. Several hours later she called the salon saying that her hair smelled burned and that she noticed it when she got into her car outside the salon. I asked her why she didn't come back in to speak with us about this problem. I did not receive an answer for this which made me feel as this client was not being fully honest with us. I asked her if she could please return to the salon immediately and she refused and told me she had wet her hair down. At this time God only knows what she did to her hair. As most stylists know you cannot flat iron wet hair because it will melt it. I asked her when she could come back to the salon for me to examine her hair and we made an appointment for the following Wednesday Oct 31st. Nancy did not show up for this appointment  nor did she call the salon. She showed up the following day and I examined her hair and it did not look anything like it did when she left my salon. At this time I knew that a 10 minute flat iron couldn't be the full cause of the damage to her hair and I asked her to email me her previous stylist phone number and information. Even though I knew this was not out fault I offered her a FULL refund and also offered her FREE products and treatments to help repair her hair. At this time she refused all offers I had made and told me she was going somewhere else to have services done. I talked to the stylist at the other salon she visited and she confirmed that Nancy's hair felt slimy/slippery when she had it completely submersed in water. At our salon we flat iron thousands of heads of hair and never have any problems. Nancy stated "my hair had only been flat ironed once, years ago" but after checking out her photos on Facebook, we noticed there are SEVERAL photos of her with flat ironed hair. Facebook is a public site any anyone can view things that are not set to private. This showed us that Nancy was obviously lying about flat ironing her hair. I wish there was a way for me to publish those photos to this website to prove that her statements are completely false! Also there was an obvious trend of her having dark hair and it getting bleached/lightened which in turn showed her hair looking more unhealthy/frizzy. After receiving her email with contact information for her previous stylist we called her and asked her many questions. Her stylist of 7 years stated that "I do not use any hot tools on her hair" and that Nancy's hair is "very fragile". After talking to this stylist I knew that this person had not been honest when visiting my shop. I received a letter from Nancy on Nov 5th including a bill for services she had at the other salon. After receiving this I emailed her to set up an appointment to discuss the things I found out about her hair. When I asked her about why she had my stylist flat iron her hair after her stylist of 7 years told her not to use hot tools, she screamed obscenities at me and stormed out the door. At this time I was not going to give her any money. She did not have any answers for compromising my stylist or my salon. This person has written negative reviews about my stylist and my salon on several sites and I refuse to let her try and bully money out of me or my salon. She came in with damaged hair and lied to try and get a paycheck. I wish this person had never stepped foot into my establishment. There should be a place where businesses can write reviews about consumers so that other businesses know who to stay away from.

Anyone can view my website or social media which has many clients photos and information

Website: http://sarasotabradentonhairsalon.com/

Facebook fans: https://www.facebook.com/HairRaizersSalonBradentonFlorida

Facebook business: https://www.facebook.com/HairRaizersSalonBradentonFlorida#!/HairRaizers?fref=ts