• Report: #1052858

Complaint Review: Hair To Beauty

  • Submitted: Wed, May 22, 2013
  • Updated: Wed, May 22, 2013

  • Reported By: Loe — Petaluma California
Hair To Beauty
7440 North Natchez Ave Niles, Illinois USA

Hair To Beauty Item Not As Described (on website or packaging) Niles Illinois

*UPDATE Employee ..inside information: IT IS NOT HUMAN HAIR

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http://www.hairtobeauty.… wrongly represented merchandise; on my date of purchase, my item's brand said "R & B 100% Human Premium Blended Wig" and then was later changed to "R & B 21Tress 100% Human Premium Blended Wig" only after I had contacted the seller regarding my concern with the quality of the hair. Additionally, the seller added  details to the wig's description only after I had contacted them.

Plus, Maria (Customer Service or Finance) seemed to not comprehend things, as I had emailed the company at least 3 times, even attaching photos addressing my concerns; I had even left a voicemail, but she was not understanding my concerns.

Maria seemed to not understand that I didn't know that I wasn't getting a wig without human hair, which is therefore why I had tried to dye it and why I had thought that the tiny waves at the root would wash out; I had assumed that those waves/crimps were there because of the item being stored for a while, taking on the same shape as the small curves in the wefts underneath. [continued below]....

..... Even if a wig is partially human hair, that portion should be able to be dyed. Maria was rude and basically didn't listen.

Beware that the R&B Human Hair blend wigs don't seem to have ANY human hair, although they are listed in that section on this seller's website. Also, there are youtube videos where girls say that they are dubious of whether the brand contains any human hair at all in the Human Hair Blend.  And the wig that I got came with roots that have small waves/crimps in it which weren't mentioned anywhere on the website or packaging. I'm shocked that there's no quality control to see that packaging and descriptions actually match the construction and materials of wigs.

The packaging and label on the 21 Tress wig was very confusing/inconsistent, as even the label claims that it's 100% human hair. And as you look at the box, there are other descriptions saying other things.

I think that the seller needs to take responsibility for selling a misrepresented item, and I am looking into a small claim, because of this and their poor customer service. Paypal was no help...it's not even clear what exactly is 100% about this wig.


This report was posted on Ripoff Report on 05/22/2013 04:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hair-To-Beauty/Niles-Illinois-60714/Hair-To-Beauty-Item-Not-As-Described-on-website-or-packaging-Niles-Illinois-1052858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

IT IS NOT HUMAN HAIR

AUTHOR: Maria - ()

As you have put, this wig is R&B 21Tress Human Hair BLEND wig. It is a BLEND of human hair and synthetic hair in each strand. It seems that you do not understand what the word BLEND means and I've tried to explain to you plenty of times what it meant and YOU refused to listen. There is NO way a Human Hair BLEND wig can be dyed and never should be. 

As for the inconsistency in the package itself, you will have to take up with R&B because we are not the manufacturer.

Also, the reason why PayPal was not on your side was because we did not falsely advertise this product nor was there anything wrong with the product. You just didn't like it and that was that.

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