• Report: #517979

Complaint Review: Hair sisters

  • Submitted: Sat, October 31, 2009
  • Updated: Thu, February 14, 2013

  • Reported By: Ella Makoni — Perth Australia
Hair sisters
6444 North Ridgeway Avenue Lincolnwood, Illinois 6 Linconwood, Illinois United States of America

Hair sisters order paid for but not delivered or refunded Linconwood, Illinois

*General Comment: Don't waste time emailing them

*UPDATE Employee: Order

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I ordered wigs worth 150.00 on the 28th October .  Order was confirmed same day and I made payment by Credit card online. Following day Hair sisters confirmed my order and they promised to deliver in the following 5 days to Australia where I live.  They again wrote me an order cancellation email much to my surprise and said that they would refund me only 18.00.  They refunded this amount and I emailed them that I wanted my full refund.  They never responded and efforts to reach them by telephone was fruitless and costly as I am in Australia.  I have learnt a big lesson.  I will keep the hair that God gave me and will never buy any wigs again.  I am warning anyone who wants to order this company's attractive wigs online to think twice.  Will never buy anything online.  Only if Hair Sisters knew that I am an international nursing student and I am originally from Africa where my relatives are starving they would kindly refund me fully so I can send money home.   I struggle very hard to earn this money. They should be ashamed.  God will certainly punish them.


This report was posted on Ripoff Report on 10/31/2009 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hair-sisters/Linconwood-Illinois-/Hair-sisters-order-paid-for-but-not-delivered-or-refunded-Linconwood-Illinois-517979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Don't waste time emailing them

AUTHOR: C CG - (United States of America)

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#2 UPDATE Employee

Order

AUTHOR: Hair Sisters - (USA)

Regarding this complaint, we refund not only full amount if we may need to cancel an order due to any problem.  Also, we clearly state that all orders may take 1 to 3 business days to process before shipping out to customer and if customer is locate in Australia shipping time will take another 7 to 14 days depending on customers shipping selection.

Lastly, if there is any question customers can leave us voicemail or e-mail us at [email protected]
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