• Report: #1076662

Complaint Review: Hales Global Group TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Hales Global Group LLC implements top shelf professional services. Hales Global Group known for providing value & being able to deliver contracts, grant wins for clients. Hales Global Group LLC made a serious commitment to a 100% customer satisfaction warranty lets customers feel safe confident and secure when they choose Hales Global Group LLC to help them with their government relations needs to win contracts and grant funding.

  • Submitted: Sat, August 17, 2013
  • Updated: Fri, June 03, 2016

  • Reported By: IFMI520 — Waterloo Iowa
Hales Global Group TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Hales Global Group LLC implements top shelf professional services. Hales Global Group is known for providing value & being able to deliver contracts and grant wins for our clients. Hales Global Group LLC made a serious commitment to a 100% customer satisfaction warranty lets customers feel safe confident and secure when they choose Hales Global Group LLC to help them with their government relations needs.
10G Street N.E. Suite 710 Washington, Dist of Columbia USA

Hales Global Group TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Hales Global Group LLC dedicated to customer satisfaction. Hales Global Group LLC has a proven strategic process that ensures clients success, focusing on finding ways to assist client's search for contract wins and grant funding even in budget reduction climate. We will find a way to help you win results with the U.S. federal government. We will provide you a comprehensive guide and marketing plan for your product or service.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Hales Global Group pledges to always resolve any issues: feel safe, confident & secure when doing business with Hales Global Group recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Hales Global Group for its full commitment to quality customer service.

Ripoff Report's discussions with Hales Global Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Hales Global Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Hales Global Group LLC's principal, Mr. Larry Hales, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
..... As a successful businessman, Mr. Hales feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Hales hope to maintain Hales Global Group LLC as a successful enterprise both now and for many years to come. We are one of the top business development firms in Washington, DC and understand the power of one-on-one relationship is what wins business loyalty.

With us, you'll always receive first class professional support that comes from a team who consistently uses old fashion hard work to get you winning results. Both Fortune 500 companies and many small businesses have had success working with us. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Hales Global Group LLC truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees provided us. They are serious about meeting commitments, and deliver on their promises."

Hales Global Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Larry Hales during an onsite inspection held by a third party verification company with no biases toward Hales Global Group.

Hales Global Group acts as an agent between the federal government and large and medium-size companies who want to sell a product or service to the federal government. They provide this service in Washington, as well as all over the world. Larry Hales states the following about his company, "we can pretty much serve as a matchmaker. We identify what contracts are available, [and] how much money the government is going to spend."

Leads for Hales Global Group are primary acquired through referrals. Mr. Hales went on to explain the typical sales process for potential clients, "before we do business with them we invite them to Washington, DC for a few days. When they come to DC, we like to show them in DC where we are housed, and then more importantly, we like to take them out to federal government agencies...they can talk to an agency and find out how things work." Mr. Hales went on to state, "we like to take them on Capitol Hill where they can talk to various senators and members of Congress, let them meet their staffers. Now when a potential client sees that we are working at the highest level, and we expose them to people who can say yay or nay about them." This process has results in highly positive results for their company.





CUSTOMER CARE & COMPLAINT RESOLUTION – HALES GLOBAL GROUP

During the onsite interview Mr. Hales was asked to describe a situation where a client was not satisfied with the level of service they receive. Mr. Hales explained that their most common complaint comes from people's lack of understanding government time lines. Mr. Hales stated, "the biggest problem that everyone has ever seen is that the time period from when the federal government puts out a requirement until an order is executed...the government has been operating on what's called a CR (continuous resolution). The agency will put a requirement and then pull it back in because they don't have the money to pay for it." Hales Global Group will do all they can do to help their clients understand the intricate procedures of the government.

When asked to comment on complaints posted on Ripoff Report's website Mr. Hales stated the following, "that one particular one was a German company...[that] wanted us to present to the Treasury Department some fake notes. We spoke with the Treasury Department Inspector General, and he warned us that those notes were fake. The federal government puts people in jail for a long, long time for trying to sell fake notes. Later we found that the same individual has ripped off another company and had used us as a referral." Hales Global Group would never partake in such illicit activities.

Hales Global Group is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "their advocacy can really strengthen us with more international work with people who cannot come here for a day or two. When they get that first impression from the advocacy report, they will want to make that trip over from Europe or Asia to here. That is what I am hoping the advocacy report will do for us."





HALES GLOBAL GROUP - STATEMENTS THE COMPANY

" We are one of the top government business development firms in the nation’s capital for helping firms win federal government contracts and grants. With us, you'll always receive top level service and introductions to the most powerful leaders in key cabinet level positions. Our professional staff with an average of 15 years of experience know the ins and outs of winning funding approval with federal government agencies.

The staff at Hales Global Group LLC are people who have very specialized skills and who are tasked with an incredibly difficult mission. The forum for their activities is often quite public, so working under the radar is not always possible. Our work is very similiar to and ambassador working to represent the interests of the U.S. government. During complex meetings and functions, we are in charge of discussing and resolving very delicate situations that have a great deal riding on them, all while maintaining friendly relations, if possible. Therefore, when we act and speak like a leader-someone who exudes confidence, respectfulness, authority, and above all, honesty-we are trusted with critical information in turn our clients win.

Hales Global Group LLC's team have expressed that they feel very confident doing their job. Hales Global Group LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this" "Hales Global Group LLC provides a very beautiful and positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Hales is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Hales Global Group LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM HALES GLOBAL GROUP

Hales Global Group LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Hales Global Group LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Larry Hales, Ripoff Report is convinced that Hales Global Group LLC is committed to quality delivery of services resulting in total client satisfaction.









How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Hales Global Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Hales Global, Larry Hales, Hales Global Group, Hales Global LLC, Washington D.C.

In 2010 IFMI contracted with Mr. Larry Hales from Hales Golbal Group.  The contract stated that Larry Hales and Hales Golbal Group would provided IFMI with $4 million in new goverment sales by Oct of 2010 and that IFMI would pay Larry Hales/Hales Global Group $10,500.  In addtion to this a Mr. Hales said that there was a fee of $2,000 to detemine if Hales Global Group could help IFMI land goverement contracts.  Mr. Hales visted IFMI and went on and on about how IFMI was going to make him wealthy and his grandchildern weathly along with making IFMI weathly.   Mr. Hales sent countless emails about how he was working on deals and how he was almost done with a million dollar deal and would be flying out to have us sign contract.  This countiuned on for months and then nothing.  It is now 8/17/2014 and Mr. Hales and Hales Global Group has not provided IFMI with one goverment contract to even consider.  IFMI has sent serveral demand for payment letters but Mr. Hales and Hales Global refuses to honor the contract from 2010 which stated the Hales Global would return IFMI investment of $10,500 if the sales target of $4 million was not reached by Oct 2010.  Hales Global website boast how they landed 40 million dolllars in goverment contract for their cleints in 2012 but they still refuse to return IFMI investment.  In your opion do not do business with Mr. Larry Hales or any of his bussiness.  IFMI is currently seeking legal console because the contract also stated that if IFMI pervails Mr Hales/Hales Global Group would have to pay for IFMI legal console


Click Here to read other Ripoff Reports on Hales Global Group TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Hales Global Group LLC implements top shelf professional services. Hales Global Group is known for providing value & being able to deliver contracts and grant wins for our clients. Hales Global Group LLC made a serious commitment to a 100% customer satisfaction warranty lets customers feel safe confident and secure when they choose Hales Global Group LLC to help them with their government relations needs.

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Updates & Rebuttals

#1 Author of original report

What Are You Talking About Larry Hales - Hales Global

AUTHOR: IFMI520 - ()

Ok Ok I admitt that I'm not the best speller in the world and I did messed up the date but come on Larry Hales and Hales Global!!  You are so mixed up that you do not know what you are writing.  IFMI stands for Industrial Fabrication and Machine Inc.  We are based in Waterloo IA.  Our website is industrialfab.net. I think you are mixing us up with a different compnay becuase we are not based in Germany and we have nothing to do with Fuel or Energy. 

We are a Fabrication, Rigging, Millwright, Warehousing and Transportation company.  Industrial Fabrication and Machine Inc has done nothing wrong but Larry Hales and Hales Global do not tell the truth.  For those of you thinking about doing business with Larry Hales and/or Hales Global please emial us first at sales@industrialfab.net.  I will personally send you or any one else that wants to see the contract that Larry Hales and Hales Global signed.  Let the truth be know.

 

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#2 REBUTTAL Owner of company

Rebuttal To Rip-off Report  *EDitor’s Response to Hales Global Claims

AUTHOR: Hales Global (Larry) - ()

 Hales Global Group feels obligated to respond to the vicious lies and one-sided story posted earlier this year by the so-called Ripoff-Report.com website. What we’ve concluded is that the so-called report is itself a ripoff, spewing reported lies and half-truths and having little regard for the facts. Here is one of its so-called facts: “This countiuned on for months and then nothing. It is now 8/17/2014 and Mr. Hales and Hales Global Group has not provided IFM with one goverment contract to even consider.” Last time we checked, it is still 2013. And the misspelling of “continued” and “government” are Rip-off Reports, not Hales Global. Now to the more substantive issues. To be blindsided by Rip-off Report puts Hales Global in good company. The website has also attacked American Express, Apple, IBM, CBS, Citibank, Bank of America, Ford, JPMorgan, Wells Fargo, New York Times, Wall Street Journal and even Goggle. Bottomline: If you’re in business, you’re going to have some disagreements, feuds, rivalries and misunderstandings. But the way to resolve them is in not in a one-sided Internet posting by a careless, holier-than-thou operation. At Hales Global, we tried to contact Rip-off Report to present our side- to explain our side and other complications in the business dealings in which the site carelessly does not allow to be detailed. What we found was that attempting to get a response was like getting President Obama to answer the phone at the White House. The site’s owners would not respond directly to its vicious, irresponsible, inaccurate, and dishonest statements. Rip-off Report is not in a position to establish the truth of an issue, because it does not and will not communicate with the accused firm. The link on their site that supposed to be for rebuttal requires site registration but Rip-off Report did not respond to Hales Global’s request at the site. The site is entirely dependent on the accuser as the source of truth. Every part of the Rip-off report is colored by this reality. Here’s what Rip-off Report failed to tell you, according to Larry Hales, CEO and founder of Hales Global.

In December of 2008, Hales and his team were invited to Germany and then to Switzerland to meet with Ambassador Capella and Countless Irene Khreninger of Germany who had Russian suppliers who could make available JP5 fuel for the Department of Defense who needed the fuel badly. At that time, DOD needed the fuel for Iraq, and the acquisition office could not locate suppliers anywhere in the world to accommodate the need. As it turned out, the would-be suppliers were limited, who, at the last minute, were not able to deliver the fuel on a billion dollar contract. The Department of Defense then went elsewhere to make the buy. Pemex in Mexico became the supplier. Ambassador Capella and his associate Countless Khreninger told Mr. Peter Kwetz in Germany about the government relation’s services that Hales Global in Washington, DC was able to provide to companies in Europe. In March of 2009, Mr. Peter Kwetz (deceased) contacted Hales Global and asked that we introduce one of his distance associates, Markus Meyle, president of IEM, to the Department of Energy for a possible sale of its energy product. Following many conference calls, Hales Global agreed to arrange these high level meetings in Washington, DC. We agreed to provide services to IEM and they insisted on sending a check instead of the normal process of wiring funds. The IEM check bounced. A few days before Meyle and Spinney were to arrive in Washington. We immediately made contact and inform them we could NOT go through with the scheduled meetings. It then took IEM more than a week to send a retainer deposit of $10,500. Once the wiring of funds were cleared we reschedule the meetings at the Department of Energy and at the German Embassy with the right Embassy stakeholders. People in attendance at the meetings included Markus Meyle and his partner, Anthony Spinney, both of Europe Mr. Kwetz, prior to his death, had communicated the negatives on both Meyle and Spinney in emails, which are available for anyone’s review. In the Rip-off Report, Meyle does not provide his name or the real truth. Once he and Spinney arrived in Washington, it was not the Department of Energy demonstration contract that interested them. The energy project was merely their cover.

==============================

*EDitor’s Staff Response to comments made above by Hales Global … no one from Hales Global ever tried to contact Ripoff Report.

Ripoff Report searched our entire email data base.   There has never been anyone from Hales Global that ever tried to make contact with us. Ripoff Report does not create the Reports.

Ripoff Report never filed any Ripoff Reports about American Express, Apple, IBM, CBS, Citibank, Bank of America, Ford, JPMorgan, Wells Fargo, New York Times, Wall Street Journal and even Goggle. Ripoff Reports are written by consumers, for consumers, trying to inform other consumers so other people know what to look out for and not get ripped off..

Ripoff Report Staff for
ED Magedson – Founder, Ripoff Report

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