- Report: #1076662
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Complaint Review: Hales Global Group TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Hales Global Group LLC implements top shelf professional services. Hales Global Group known for providing value & being able to deliver contracts, grant wins for clients. Hales Global Group LLC made a serious commitment to a 100% customer satisfaction warranty lets customers feel safe confident and secure when they choose Hales Global Group LLC to help them with their government relations needs to win contracts and grant funding.
Hales Global Group TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Hales Global Group LLC implements top shelf professional services. Hales Global Group is known for providing value & being able to deliver contracts and grant wins for our clients. Hales Global Group LLC made a serious commitment to a 100% customer satisfaction warranty lets customers feel safe confident and secure when they choose Hales Global Group LLC to help them with their government relations needs.10G Street N.E. Suite 710 Washington, Dist of Columbia USA
Hales Global Group TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Hales Global Group LLC dedicated to customer satisfaction. Hales Global Group LLC has a proven strategic process that ensures clients success, focusing on finding ways to assist client's search for contract wins and grant funding even in budget reduction climate. We will find a way to help you win results with the U.S. federal government. We will provide you a comprehensive guide and marketing plan for your product or service.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Hales Global Group pledges to always resolve any issues: feel safe, confident & secure when doing business with Hales Global Group recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Hales Global Group for its full commitment to quality customer service.
Ripoff Report's discussions with Hales Global Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Hales Global Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Hales Global Group LLC's principal, Mr. Larry Hales, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
With us, you'll always receive first class professional support that comes from a team who consistently uses old fashion hard work to get you winning results. Both Fortune 500 companies and many small businesses have had success working with us. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Hales Global Group LLC truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees provided us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Larry Hales during an onsite inspection held by a third party verification company with no biases toward Hales Global Group.
Hales Global Group acts as an agent between the federal government and large and medium-size companies who want to sell a product or service to the federal government. They provide this service in Washington, as well as all over the world. Larry Hales states the following about his company, "we can pretty much serve as a matchmaker. We identify what contracts are available, [and] how much money the government is going to spend."
Leads for Hales Global Group are primary acquired through referrals. Mr. Hales went on to explain the typical sales process for potential clients, "before we do business with them we invite them to Washington, DC for a few days. When they come to DC, we like to show them in DC where we are housed, and then more importantly, we like to take them out to federal government agencies...they can talk to an agency and find out how things work." Mr. Hales went on to state, "we like to take them on Capitol Hill where they can talk to various senators and members of Congress, let them meet their staffers. Now when a potential client sees that we are working at the highest level, and we expose them to people who can say yay or nay about them." This process has results in highly positive results for their company.
CUSTOMER CARE & COMPLAINT RESOLUTION – HALES GLOBAL GROUP
During the onsite interview Mr. Hales was asked to describe a situation where a client was not satisfied with the level of service they receive. Mr. Hales explained that their most common complaint comes from people's lack of understanding government time lines. Mr. Hales stated, "the biggest problem that everyone has ever seen is that the time period from when the federal government puts out a requirement until an order is executed...the government has been operating on what's called a CR (continuous resolution). The agency will put a requirement and then pull it back in because they don't have the money to pay for it." Hales Global Group will do all they can do to help their clients understand the intricate procedures of the government.
When asked to comment on complaints posted on Ripoff Report's website Mr. Hales stated the following, "that one particular one was a German company...[that] wanted us to present to the Treasury Department some fake notes. We spoke with the Treasury Department Inspector General, and he warned us that those notes were fake. The federal government puts people in jail for a long, long time for trying to sell fake notes. Later we found that the same individual has ripped off another company and had used us as a referral." Hales Global Group would never partake in such illicit activities.
Hales Global Group is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "their advocacy can really strengthen us with more international work with people who cannot come here for a day or two. When they get that first impression from the advocacy report, they will want to make that trip over from Europe or Asia to here. That is what I am hoping the advocacy report will do for us."
HALES GLOBAL GROUP - STATEMENTS THE COMPANY
" We are one of the top government business development firms in the nation’s capital for helping firms win federal government contracts and grants. With us, you'll always receive top level service and introductions to the most powerful leaders in key cabinet level positions. Our professional staff with an average of 15 years of experience know the ins and outs of winning funding approval with federal government agencies.
The staff at Hales Global Group LLC are people who have very specialized skills and who are tasked with an incredibly difficult mission. The forum for their activities is often quite public, so working under the radar is not always possible. Our work is very similiar to and ambassador working to represent the interests of the U.S. government. During complex meetings and functions, we are in charge of discussing and resolving very delicate situations that have a great deal riding on them, all while maintaining friendly relations, if possible. Therefore, when we act and speak like a leader-someone who exudes confidence, respectfulness, authority, and above all, honesty-we are trusted with critical information in turn our clients win.
Hales Global Group LLC's team have expressed that they feel very confident doing their job. Hales Global Group LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this" "Hales Global Group LLC provides a very beautiful and positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Hales is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Hales Global Group LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM HALES GLOBAL GROUP
Hales Global Group LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Hales Global Group LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Larry Hales, Ripoff Report is convinced that Hales Global Group LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Hales Global Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Hales Global, Larry Hales, Hales Global Group, Hales Global LLC, Washington D.C.
In 2010 IFMI contracted with Mr. Larry Hales from Hales Golbal Group. The contract stated that Larry Hales and Hales Golbal Group would provided IFMI with $4 million in new goverment sales by Oct of 2010 and that IFMI would pay Larry Hales/Hales Global Group $10,500. In addtion to this a Mr. Hales said that there was a fee of $2,000 to detemine if Hales Global Group could help IFMI land goverement contracts. Mr. Hales visted IFMI and went on and on about how IFMI was going to make him wealthy and his grandchildern weathly along with making IFMI weathly. Mr. Hales sent countless emails about how he was working on deals and how he was almost done with a million dollar deal and would be flying out to have us sign contract. This countiuned on for months and then nothing. It is now 8/17/2014 and Mr. Hales and Hales Global Group has not provided IFMI with one goverment contract to even consider. IFMI has sent serveral demand for payment letters but Mr. Hales and Hales Global refuses to honor the contract from 2010 which stated the Hales Global would return IFMI investment of $10,500 if the sales target of $4 million was not reached by Oct 2010. Hales Global website boast how they landed 40 million dolllars in goverment contract for their cleints in 2012 but they still refuse to return IFMI investment. In your opion do not do business with Mr. Larry Hales or any of his bussiness. IFMI is currently seeking legal console because the contract also stated that if IFMI pervails Mr Hales/Hales Global Group would have to pay for IFMI legal console
This report was posted on Ripoff Report on 08/17/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hales-Global-Group-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Hales-Global-Group-LLC-implements-top-shelf-professional-services-Hales-Global-Group-is-known-for-providing-value-being-able-to-deliver-contracts-and-grant-wins-for-our-clients-Hales-Global-Group-LLC-made-a-serious-commitment-to-a-100-customer-satisfaction-warranty-lets-customers-feel-safe-confident-and-secure-when-they-choose-Hales-Global-Group-LLC-to-help-them-with-their-government-relations-needs-/Washington-Dist-of-Columbia-20002/Hales-Global-Larry-Hales-Hales-Global-Group-Hales-Global-LLC-Washington-DC-1076662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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