• Report: #467203

Complaint Review: Half.com - Ebay

  • Submitted: Thu, July 02, 2009
  • Updated: Sun, April 25, 2010

  • Reported By:New Middletown Indiana
Half.com - Ebay
2145 Hamilton Ave, San Jose, California U.S.A.

Half.com - Ebay The shipping SCAM has been going on for years! San Jose California

*Consumer Comment: It's not a scam but they are double dipping

* : Yes, this is true but...

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Here is the whole scam: Not only does half.com and Ebay company not pay sellers enough shipping reimbursement to cover the real actual USPS media mail postage, they are charging buyers the real rate and scamming the difference. They have been doing this for many years. I've been a member of half.com before they were ever owned by Ebay. I caught onto the scam about 3 or 4 years ago.

Here's one example: I sold a book on half.com Jun-20-2009 and was reimbursed $2.64 for media mail shipping. The actual media mail shipping was over $3.00 (sorry I didn't get a receipt to know the exact change). I went out to half.com and put the same book into my shopping cart as if I would purchase it and the shipping charged to the buyer is $3.49. Half.com scammed $.85! They are doing this on each and every transaction so can you imagine how this is adding up to big profits? I recently bought some other books and as a buyer was charged $3.49 and $3.99 respectively, while I am positive the buyer is only going to get $2.64. Rest assured these are not commissions. The commissions are listed as a separate line item for each transaction under the sellers account.

What to do: I don't know. I've made some complaints to my local news stations consumer watch dog reporters. I have the paperwork to report to the BBB, but as I can see from other posts here, that organization is corrupt and non-reponsive. I suppose the only thing I can do is quit using the site, but many times as a buyer even though I know I'm getting scammed $.85 - 1.35 on shipping, the product is still cheaper than I can get it anywhere else. As for selling, I only use the site for high priced text books now because if I sell a $.75 book and have to boot an extra $.85 for shipping, then I LOST $.10 on the transaction.

Janet
New Middletown, Indiana
U.S.A.

This report was posted on Ripoff Report on 07/02/2009 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Halfcom-Ebay/San-Jose-California-95125-5905/Halfcom-Ebay-The-shipping-SCAM-has-been-going-on-for-years-San-Jose-California-467203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

It's not a scam but they are double dipping

AUTHOR: paulo59 - (USA)

In defense of the poster's original complaint, I can understand their frustration because Half.com is getting a cut on BOTH ends of the transaction.  They take a 15% commission (on sales under $50) from the seller, AND they're taking a cut off of the shipping fee paid by the buyer (which they conveniently call a "handling fee").  Recent case-in-point, I sold a CD and the buyer paid $2.99 shipping but I was only reimbursed $2.39, which IS enough to ship it and not lose anything, however my complaint is that Half.com isn't handling anything!  They're just a middleman, and I think it's double dipping to take a cut on both ends.  It's not a scam because their policies are posted, it's not caveat emptor because from the buyer's end the transaction is fairly transparent.  Rather it's "seller beware."  

Moral of the story - make sure to know what your shipping costs are going to be when determining the selling price, and if you can't sell it for enough to at least break even after shipping then donate and save yourself the trouble.

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#2

Yes, this is true but...

AUTHOR: James - (USA)

It's not a scam if they explain how they do business, which they do.  

I have used half.com and am happy with the service.  Note that I said service and offering a service costs money.  Remember that half.com has to make money somehow.  Why should they offer a marketplace to buy and sell goods without profiting?  They have an easy to read section explaining how they reimburse shipping charges.  They can't possibly know how much your particular item costs to ship because they need the weight, dimensions and location(s) .  If they offer too much of a reimbursement, they would be losing money. They do not promise full reimbursement and sometimes (though not usually) you come out a few cents ahead.  Consider it a small cost of doing business.  As for selling dollar books, that's not their fault if that is all the market will bear.  You didn't lose money on the transaction because of them, you lost it because you did not sell the item for enough to cover your expenses.

I cannot speak to the other offenses because I have not had bad experiences with payment processing.  As with any service, research fully the implications before you commit to using it.

Anyone interested in their policy can view it here:

http://pages.half.ebay.com/help/seller/fulfill.html
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