• Report: #19816

Complaint Review: Half.com

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  • Submitted: Mon, April 29, 2002
  • Updated: Mon, April 29, 2002

  • Reported By:Las Vegas NV
Half.com
Nationwide Internet U.S.A.

Half.com and X- Technology Mistreated by X Technology and ripped off by half.com Internet

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I ordered a computer through half.com. The vendor, X Technology arbitrarily changed my order without my permission. I asked them to cancel the order since it was not what I wanted.

Half.com first wrote.
"The seller has asked that you return the item to them. Half.com will issue a refund to your credit card for the total cost of the item. We'll be crediting your credit card with an additional amount to cover your return shipping costs. This amount will be equal to the original shipping cost that you paid when purchasing the item. When the seller confirms that they have received this item we will issue the refund. You should expect to see this credit posted to your credit card account within two weeks of delivery confirmation from the seller."

Half.com then wrote "At Half.com, purchases are made from other Half.com members across the country. Due to the nature of this system, buyers cannot cancel orders once they are placed. All sales are final, except for those cases defined in the Half.com Buyer Protection Policy."

Here is the

CANCEL THIS ORDER!!

Here is the latest mail from x-technology. what the seller tells you is different than what he tells me. He is dishonest. I will not deal with him.

All orders are final. No cancellations allowed once placed. We have been in business for 7 years and do not sell junk. Check our feedback. You will be receiving exactly what you ordered. Thanks.
D----

I have heard from several others that x-technology has molested in one way or another. They sell junk and the service sucks. I want nothing to do with them. Your web, order sectopn page shows a different item than what I want

I suggest that you reign in the ego of D--- D----. I will not deal with x-technology under any circumstances.

If the item is shipped, I will not accept it. I am reporting all correspondences with him to American Express, and to various websites, like ripoff.com. This will end up costing half.com more than they will make from my transaction. If this is shipped you are looking for trouble.

Once More. CANCEL THE ORDER without recourse!!

Half.com wrote.
"The seller has asked that you return the item to them. Half.com will issue a refund to your credit card for the total cost of the item. We'll be crediting your credit card with an additional amount to cover your return shipping costs. This amount will be equal to the original shipping cost that you paid when purchasing the item. When the seller confirms that they have received this item we will issue the refund. You should expect to see this credit posted to your credit card account within two weeks of delivery confirmation from the seller."

The item has not shipped. Save some trouble and make D--- D--- cancel it now.

Jack

April 23, 2002

Seller Item Price Status
x-technology X-Technology Computer Upgrade - 250mb IDE ZIP drive (Other Storage Device and Drive) $90.00 Shipped Details
X-Technology Computer Upgrade - Go from a CDRW drive to a DVD/CDRW Burner! (Other Computer Component) $350.00 Cancelled
X-Technology Computer Upgrade - 2 extra USB ports on the *FRONT PANEL* of your case! (Other Computer Component) $15.00 Shipped
X-Technology Computer Upgrade - 512mb DDR SDRAM (Other Computer Component) $150.00 Shipped
X-Technology 1800mhz (512k cache)/512mb DDR/60GB-7200rpm/64mb AGP/52X/56K/LAN - INTEL PENTIUM 4 COMPUTER SYSTEMS! (Desktop PC) $759.00 Shipped
Shipping Total $50.00
Total billed to credit card: $1,064.00

You want war? You'll get war.
Now I will publicize how half.com supports sellers who arbitrarily change a customers order without permission and then insists that the changed order cannot be cancelled.
----- Original Message -----
From: "Half.com Customer Service" < service@half.com >
Date: Sun, 28 Apr 2002 20:54:34 -0700
To: < oneyedjack@winning.com >
Subject: Re: Service Request: Making a Purchase (KMM50132912V47810L0KM)

Hi,
Thank you for writing Half.com Customer Service in regard to
Transaction: 243499178012.
At Half.com, purchases are made from other Half.com members across the country

Due to the nature of this system, buyers cannot cancel orders once they are placed. All sales are final, except for those cases defined in the Half.com Buyer Protection Policy.

For more information on the Half.com Buyer Protection Policy, please follow the link below:
http://half.ebay.com/help/index.cfm?helpsection=guarantee_p

I understand this is not the optimal solution for your situation. Please consider the option of listing the item on the site if you do not wish to keep the item when it arrives.
Matt R. - Half.com Customer Service Team
--------------------------------------
Half.com -- The Smartest Place to Buy and Sell http://www.half.com
**************************************************
PASS THE BUCKS! - Get $5 for every friend you refer!
Send your friends a free coupon -- and when they
use it, we'll give you a $5 coupon!
Go to http://www.half.com/PTB for more information
**************************************************

(20181804)
(oneyedjack@winning.com)>
Original Message Follows:
-------------------------

Form Message
Customer Comments: Buying
Making a Purchase CANCEL THIS ORDER!!
Here is the latest mail from x-technology. what the seller tells you is different than what he tells me. He is dishonest. I will not deal with him.

All orders are final. No cancellations allowed once placed. We have been in business for 7 years and do not sell junk. Check our feedback. You will be receiving exactly what you ordered. Thanks.
D---

I have heard from several others that x-technology has molested in one way or another. They sell junk and the service sucks. I want nothing to do with them. Your web, order sectopn page shows a different item than what I want I suggest that you reign in the ego of D--- D---. I will not deal with x-technology under any circumstances.

If the item is shipped, I will not accept it. I am reporting all correspondences with him to American Express, and to various websites, like ripoff.com. This will end up costing half.com more than they will make from my transaction. If this is shipped you are looking for trouble.

Once More. CANCEL THE ORDER without recourse!!

Half.com wrote.
"The seller has asked that you return the item to them. Half.com will issue a refund to your credit card for the total cost of the item. We'll be crediting your credit card with an additional amount to cover your return shipping costs. This amount will be equal to the original shipping cost that you paid when purchasing the item. When the seller confirms that they have received this item we will issue the refund.
You should expect to see this credit posted to your credit card account within two weeks of delivery confirmation from the seller."

The item has not shipped. Save some trouble and make D----D----
cancel it now.
Jack Irvin

Jack
Las Vegas, Nevada

Click here to read other Rip Off Reports on HALF.COM

This report was posted on Ripoff Report on 04/29/2002 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Halfcom/internet/Halfcom-and-X-Technology-Mistreated-by-X-Technology-and-ripped-off-by-halfcom-Internet-19816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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