• Report: #883472

Complaint Review: Hammacher Schlemmer

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  • Submitted: Wed, May 16, 2012
  • Updated: Tue, May 22, 2012

  • Reported By: Disgusted Former AMEX Customer — Wynnewood Pennsylvania USA
Hammacher Schlemmer
9180 LeSaint Dr., Fairfield, OH 45014 Fairfield, Ohio United States of America

Hammacher Schlemmer Deceptive Practices - Do Not Order From Them Fairfield, Ohio

*UPDATE Employee: Response to Customer regarding backorder complaint.

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I purchased this item from the seller's website on Saturday, May 12. On Monday, May 14 I called to check on the status of my order. The customer service representative said the item had not yet been processed, and the delivery of the item would not be done for at least one week and possibly two weeks. She said my account would not be charged until the item shipped. I told the CS rep that this was not acceptable, that I needed the item sooner, and would call her back.  I called back 56 minutes later and cancelled my order. The CS rep confirmed that my order was cancelled and my account would not be charged.

I then ordered the item from a different vendor.  On May 15 at 7pm I was called by the CS rep that told me my order was cancelled.  She said it was too late, the item was shipped, my account was charged, and I could return it if I wanted when it arrived. 

I was very upset.  I called the vendor this morning at 9:30am and spoke with a supervisor.  She said there was nothing she could do and if I didn't want the item to just return it.  Once they received it she would credit my account. 

I am now without the use of my money for at least 2 weeks due to their mistake and have to go through the trouble and aggravation of re-sending an item I did not want back to this vendor who now has my money. 

I believe I was fraudulently mislead by this vendor in order that I would be forced to accept merchandise I did not want for their benefit and profit.

This report was posted on Ripoff Report on 05/16/2012 07:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hammacher-Schlemmer/Fairfield-Ohio-45014/Hammacher-Schlemmer-Deceptive-Practices-Do-Not-Order-From-Them-Fairfield-Ohio-883472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response to Customer regarding backorder complaint.

AUTHOR: Rich - (United States of America)

Dear Customer:

On behalf of Hammacher Schlemmer, thank you for taking the time to personally express your
concerns regarding your recent experience.

Please accept my apology for the length of time it has taken to resolve this issue. We pride
ourselves on our ability to exceed customer expectations and clearly this time
we missed the mark.

Rest assured; we are taking proactive steps to learn from this incident to ensure it does not
happen in the future. We would love the opportunity to speak with you
personally to rectify this situation at your earliest convenience. Please feel
free to contact me directly at 513-860-4570 ext 2320.

With our Highest Regards,

Marques W. Harrold
Sr. Manager of Customer Service
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