- Report: #883472
Report - Rebuttal - Arbitrate
Complaint Review: Hammacher Schlemmer
Hammacher Schlemmer9180 LeSaint Dr., Fairfield, OH 45014 Fairfield, Ohio United States of America
Hammacher Schlemmer Deceptive Practices - Do Not Order From Them Fairfield, Ohio
*UPDATE Employee: Response to Customer regarding backorder complaint.
I then ordered the item from a different vendor. On May 15 at 7pm I was called by the CS rep that told me my order was cancelled. She said it was too late, the item was shipped, my account was charged, and I could return it if I wanted when it arrived.
I was very upset. I called the vendor this morning at 9:30am and spoke with a supervisor. She said there was nothing she could do and if I didn't want the item to just return it. Once they received it she would credit my account.
I am now without the use of my money for at least 2 weeks due to their mistake and have to go through the trouble and aggravation of re-sending an item I did not want back to this vendor who now has my money.
I believe I was fraudulently mislead by this vendor in order that I would be forced to accept merchandise I did not want for their benefit and profit.
This report was posted on Ripoff Report on 05/16/2012 07:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hammacher-Schlemmer/Fairfield-Ohio-45014/Hammacher-Schlemmer-Deceptive-Practices-Do-Not-Order-From-Them-Fairfield-Ohio-883472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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