In early April I signed a contract with Naman Hotels to provide carpet cleaning. My clients include, Marriott, Four Seasons, Ritz Carlton, JW Marriott, and Hilton. We serve the number one Hilton Hotel in the US. (Columbia, SC)
Our relationship was good. We provided an excellent service and the Patels paid on time. Then came Solomon Zadeh. I got a call one Friday pm demanding that I travel 3 hours to clean his hotel carpet or he would find someone else. I have a contract with the owners. Solomon then questioned me on my methods and stated that he owned his own carpet business. He wanted me to use his equipment. His equipment is obsolete. I immediately smelled a rat and called the owner and told him that I would make him happy. Upon arriving, we found a mess. The carpet appeared to have never been cleaned. The return water was black. Solomon had been cleaning the carpet himself with his maintenance man. I then noticed that 1 out of 8 housekeepers used vacuums meaning that the hotel rooms were never vacuumed. I also observed no disinfect procedures despite having the best chemicals Ecolab. Solomon did not show until one hour before we finished the next day. He said he was very happy with the job. We left. That following Monday, I get an email from the owner stating that Solomon wasnt happy and that I should return.
We returned in several weeks. Upon arriving and after making an appointment, Solomon would not let us clean. In summary, we stayed 3 days to do 22 rooms. While there we again observed no vacuuming. The housekeepers were sweeping the carpet with brooms. The toilets and showers were wiped down with water. After talking to the housekeepers, they told me that Solomon was a liar and spoke out of both sides of his mouth. He was also never present on property. That was evident as we observed. He and his wife jointly manage the Holiday Inn Express across the road. They are employed by Naman Hotels.
I found out today that I lost the business based upon Solomon's opinion. In total, 23k was lost in addition to the losses incurred to keep this idiot happy.
In summary, beware of staying at either property. I know the owners and they seem to be good people but are easily influenced by the dead beat managers who are never on sight. Training is non existant meaning you only get clean linen. There is no standard of cleanliness.
The housekeepers also told me that they felt that Solomon was not an American citizen and was not paying taxes. I did confirm that he and his wife are Afgan Naitonals....not US citizens.
I have long defended the Indian hotel owners against everyone's wishes but I must tell you that I have never seen or done business with an Indian owned hotel that is completely legit. If you know hotels and look close enough, they are always trying to beat the system. In this case, an American lost 23k. Their General Managers confirmed this to me. I also have photos of vacant and ready rooms that have trash spread throughout the carpet and under the beds.
Lexington, South Carolina