• Report: #647827

Complaint Review: Hampton Inn, Mesa Arizona

  • Submitted: Tue, October 05, 2010
  • Updated: Mon, October 25, 2010

  • Reported By: Corporate Ripoff — Mesa Arizona United States of America
Hampton Inn, Mesa Arizona
1563 South Gilbert Road Mesa, Arizona United States of America

Hampton Inn, Mesa Arizona Hampton Inn, Mesa, Arizona, Gilbert Road Mesa, Arizona

*Consumer Suggestion: There is a way to handle this

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* * *Hampton Inn, 1563 S. Gilbert Road, Mesa, AZ 85204* * *


I stayed at the Hampton Inn last May for one night. After a long drive I wanted to take a hot show, however the water wasn't hot, just luke warm. There was dried urine below the toilet seat. Last, there was a smell of smoke, but the hotel advertises as a non-smoking hotel. I called the front desk and was told they don't have an evening engineer, and couldn't send me to a different room since they were sold out--months later I found out they were not sold out, just a lazy front desk person who didn't want to swap me out of a room.


The above isn't even the Ripoff. I contacted managment twice, faxed them once, and called 'Kelly' in accounting/front desk three times. Why? Besides the fact I was unhappy, Hampton has a 100% Satisfaction Guarantee--which to date---and months later they continue to 'play dumb', and transfer me to voicemails without a return call. [continued below]....

..... This is the classical bait and switch. They promise satisfaction and keep your money regardless. In my opinion, the only difference between Hampton Inn and a robber is a ski mask.


    


 


This report was posted on Ripoff Report on 10/05/2010 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hampton-Inn-Mesa-Arizona/Mesa-Arizona-85204/Hampton-Inn-Mesa-Arizona-Hampton-Inn-Mesa-Arizona-Gilbert-Road-Mesa-Arizona-647827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

There is a way to handle this

AUTHOR: hotelmanager - (United States of America)

I am an employee of a Hampton Inn. I am surprised that they did not honor the !00% Guarantee. That is disappointing. However, there is something you can do. Just call the Guest Assistance complaint line at 1-888-240-6152. They are mediators between guests with problems and the hotels. They will make sure that you are compensated. Hotels are required to answer the complaints within a specific amount of time, therefore either they will answer, or Guest Assistance will intervene and do something for you.

Good luck!!

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