This is one of the worst cases of Security Mismanagement and Employee misconduct I have ever seen. Not only was our safety at stake, but we were ROBBED of personal property and left with a feeling of total insecurity.
It began as a business trip to our monthly meeting to the VBA (Virginia Bowhunters Assocation). An organation that competes at Archery Clubs, both Statewide and Nationally.
We registered in at 1:00pm Sat 11th under both our names, (only 2 women) & (2 pass keys)....We left our room at 6pm on Sat. Jan 11th,2003 for a bit of shopping before our meeting at 7:30. We were at the meeting by 7:00 to visit with some of the other VBA Members. We did not come back to our room untill 11:55pm.
The next morning as we were getting dressed to go to the 9:00am breakfast meeting , we discovered our suit cases had been rummaged thru and our belongings were GONE.
We called the main desk and spoke with the acting manager, who sent a security man to our room to read our keys and locks. With the new computerized SECURITY SYSTEMS, they can now tell the time and date of each time the key is used to unlock a door. It showed at 7:25 Our room was entered using a guessed pass key (just like ours). Of course we could prove where we were and in further investgation the Hampton pulled the computer records and found a 3rd KEY had been made approx. 20 minutes before its use..
Upon Questioning the Desk Clerk on duty she admitted making a key for a BLACK man who said he had LOST his key for room #205 (our room) but she had NOT checked, verified, ask for ID, nor did she even bother to CALL US and ASK if we were expecting another guest...she JUST MADE HIM A KEY to a room, registered to 2 women,(middle aged & white) alone.
Outrage doesnt even begain to discribe our feelings. Our Privicy, loss of unreplacable items and the feelings of violation.
We did a Loss and Incident Report with the Hotel and the Police was called and also a report was taken, However as of yet, we are out approx $6500.00 + the feelings of insecurity.
The Hampton has yet to call or offer to reemburse our loss. If any one Knows a GOOD LAWYER tell him to reply to this..
Debra & Shirley