• Report: #358122

Complaint Review: Hansons

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  • Submitted: Fri, August 01, 2008
  • Updated: Sun, May 10, 2009

  • Reported By:Lansing Michigan
Hansons
1000 Tech Row Madison Heights, Michigan U.S.A.

Hansons I paid $12,500 for my roof and i dont live in the Taj Mahal Madison Heights Michigan

*UPDATE EX-employee responds: Ex Employee

*UPDATE EX-employee responds: Have you gotten this resolved?

*Author of original report: HELLPPP

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On 4/10/08 I agreed to $12,500 for a new roof. I wrote a credit card access check that i understood to be 0% for a year. I then was told by several people that $12,500 for a roof was ridiculous. I then ask Hansons not to cash that check and I would write them a personal check for 1/2 and bal on completion. I called them then and informed them I didnt want to pay $12,500 for a roof and i could get it cheaper elsewhere. They then informed me that tough i had gone 1 day over the recission date.

So I cld my credit card co. and advsd them not to cash the check. They said it had been turned in 3 times and and refused and that it wouldnt go thru again. I called once again asking to please reduce the price but I was refused. I then said that the check wouldnt be cashed so we will have to talk. I was then spoke to so rudely that I hung up.

He then called me back and said, " I will get the money or I will get your house" and hung up! Finally the salesman called me and said he got it approved to give me his discount which reduced the cost to $9500. Rather then fight I agreed thankfully. I then wrote a personal check for $4500 and they did the work. I then wrote another check for $5000. 3wks later i found out they had cashed the $12,500 check, And both personal checks. When I tried to get the $12,000 back they would only refund me $8,930.00, as I owed them the rest for all new wood!!!

On the contract it stipulates, "Rotted wood or Cedarshake roof is beyond our control. There will be a charge per 4x8 sheet of osb wood at $50 at 3 sheets per square. I was told by my salesman that, " that hardly ever happens". Now I feel as I was told on the hang up call, They did get their $$$ Please can anyone help me. I'm retired and Its very hard to save up $ to give it away. I sincerely dont want someone else to get ripped off as i have been

Elle
Lansing, Michigan
U.S.A.

This report was posted on Ripoff Report on 08/01/2008 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hansons/Madison-Heights-Michigan-48071/Hansons-I-paid-12500-for-my-roof-and-i-dont-live-in-the-Taj-Mahal-Madison-Heights-Michig-358122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Ex Employee

AUTHOR: Kickthegrape - (U.S.A.)

I am an ex salesman of Hansons and find it funny that you think the employee was helping get the price down for you by calling the manager.

That is what we are suppose to do....Here is what happends with the price.

The salesman will alwsys give you four prices of products.

1. Econoline-Bottom line, will not go any lower, 80% of Par Price
2. Builders Grade-Par Price 80% of list
3. Smart Choice Energy Saver-List Price
4. Ultimate.

Here is the trick We only sell product number 3 on all products from roofing, windows, ect. The other products are to trick you. Lets say the Smart Choice is going to be after discounts $10,000 (that is the salesman list price), we will add about 25% for the Unlitmate Package so make that $12,500 (salesman just basically make a number up knowing you will never bite for the Untimate.

Then what we do with our list price is deduct 80% of that and we get Par. So on the Builders Grade Par would be $8,000. Although you think that is the Price of the Builders Grade. Most people lean towards this choice after you give the presentation. So the salesman will sometimes way if I can get you the Smart choice at the Builder grage price "It would be a no brainer and you would buyt ir, right?"

Sometimes they will call their so called manager and he will repeat back to you that you live in a great location for a Sea of Orange Hansons SIgns. And that they are only allowed to have so many per zip code (this is a lie), and by golly they actually have a corporate sign which there are only two left in Michigan area and if you sign up now they can knock $1,000 or so to the price and may throw in another offer to get the price to the Builders Grade Standard. They tell you that you have to sign up now becaus they only have two signs left.

Now if you do not bite there, the Salesman will call and even try different techniques to get you to sign if the price is around the Ecololine Price withich would be 80% Builders Grade so it would be $6,400. The econoline Pirce is generally the lowest the salesman can possibly go. And with that they only make a meager 3% commision. As with Par they make 10% comission and with List they make 10% of Par comission and split the differnece of $2,000 betwoeen them and Hansons

I will show you an example. Homeowners has exact same produdts with a Price for the Smart CHoice of 10,000. And remember they only sell Smart Choice products.

Homeowner A pays the $10,000. The Salesman would reive 10% comission on $8,000 which is $800. And because you sold it $2,000 over par you and Hansons would split that. So the Salesman's commission would be $800 Plus Half the the $2,000 for a totalof $1,800 (nice Payday for the salesman but the homeowner paid almost double of what a normal contrator would cost)

Homeowner B haggled down to the $6,400 price. Even though that was the Econline Price you are going to get the Smart CHoice because that is the ONLY product that Hansons sells. THe Salesman will receive a commission of 3% on the $6,400 for a total commission of $192.

So it is a difference of the salesman making $1,800 ot $192 for a signed contract.

The salesman are pushed ver very hard to get that sale before they leave the house. That is why they call their managers so they can help minipulate the customer. Becuause Hansons knows that if the homeonwers get other quotes they will come in MUCH CHEAPER than the Hansons Bid.

I quite after 6 months of hard sales. They prey on the uneducated and Old. Over 50% of all sales that Hansons makes are cancelled within the 72 hours you are allowed to cancel a contract. It just shows that people feel compelled and pressured which you never want to do.

I work for another home improvement company and out of about 50 sales so far I have had only 1 cancellation, as compared to a 50% cancellation that ALL salesman receive at Hansons.

I will say this in defense of Hansons, they do have good products and pretty good customer service.

But their sales techniquest make me puke. They call and put a ton of pressure on these homeonwers. IF you ever enter a drawing of any kind you will be harassed on the phone relentlessly.

AND HOMEONWERS PLEASE GET THREE QUOTES BEFORE YOU DECIDE ON A CONTRACTOR THAT IS ONLY COMMON SENSE!!!!!!!!!!!!!!!!!


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#2 UPDATE EX-employee responds

Have you gotten this resolved?

AUTHOR: Anonymous - (U.S.A.)

Elle,

I am very familiar with Hansons since I used to run one of their offices. If you have not received a response from them, write me and I will give you a little advice. I am not promising you can get your money back, but there are some things that you can do.

I will be writing a very long report on Hansons in the near future regarding their business practices. In the meantime, buyer beware! Do not fall for their shady sales tactics and Brian Elias commercials. BTW - if you fall for one of these commercials mentioning free tickets, free hoe makeover, etc.... be prepared to receive 10 phone calls per day trying to get you to set up a 3 hour appointment for a product demonstration. Don't believe me? Give them a call!

Anonymous
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#3 Author of original report

HELLPPP

AUTHOR: Elle - (U.S.A.)

Is there anyone who can help me. ???
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