ED Magedson – Founder
Happy Trade OnlineInternet USA
Happy Trade Online / www.keenshoesstoreonline.com Deceptive web site for Keens.; Sent wrong boots, via their shipping comp. Now I must pay an extra USD 101, via western union, and then they can complete my order. I have already been charged for my keen boots. I have asked on repeated attempts, for a refund. Hong Kong China
This company cannot fill me order. They have said that I shall be receiving a mystery gift for my troubles. Errrr, what about my boots. Via email - well keep the ones you accidentaly received since it would cost me much money to send back. What? The boots are 2 sizes too small and some unknown company in China. Through all this communication, I have no response about my refund nor the boots I paid for. I have called the main office in Hong Kong and it is busy, no matter what time of the day I have tried. I ordered and paid for a pair of 8.5 Keen boots off the web site. 12 days later I receive a package from China; with a chinese invoice. Tracking number matched. I opened the package and their was a pair of 6.5 womens boots from some company in China.
Without going into specific dates and emails - I was told the following: Keep the boots I received as a special gift even though they admitted the shipping company mixed up the order. That it would cost me too much money to send back. I will also receive a special gift for my troubles.
There has been no response to repeated emails requesting a refund. ($144.60) There has been no answers as to where my boots are or if I am ever to get them. I was instructed, in one email, to send USD 101 via Western Union so my order could be completed. What?
I have called the Main office, in Hong Kong, at different hours of the day. There is always a busy signal. I requested a phone number and was never provided one, through the multitude of email request. I can only find the one number on the NET.
So I here I sit, waiting and hoping I wasn't screwed. The web site is deceiving. You have no idea you are ordering from a wholesale whse in Hong Kong.
This report was posted on Ripoff Report on 04/22/2014 11:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Happy-Trade-Online/internet/Happy-Trade-Online-wwwkeenshoesstoreonlinecom-Deceptive-web-site-for-Keens-Sent-wro-1140968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.