• Report: #1128022

Complaint Review: Harbor Freight

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  • Submitted: Mon, March 03, 2014
  • Updated: Mon, March 03, 2014

  • Reported By: Beware — Monroville Pennsylvania
Harbor Freight
, Select State/Province USA

Harbor Freight Monroville, PA store manager is a thief and a liar Monroville Pennsylfania

*Consumer Comment: Nope not offended

*Author of original report: What? No more comments from Robert 0?

*Author of original report: I am confused

*Consumer Comment: The only issues are yours.

*Author of original report: Sorry but your story has a few issues

*Consumer Comment: So if I get this right..

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This incident happened around May of 2012. I had inherited a large collection of silver from an estate. In need of somewhere to store it I purchased a small safe from the Monroville PA store.

 

When I got it home and opened the box I was not pleased with the design or quality. The safe had a digital combination key pad that I liked but I found if the battery goes dead you need to use the key to open it and change the batteries from the inside defeating the purpose of the electronic key pad. Also the safe had no kind of insulation to protect the contents in a fire also the metal seemed flimsy and easy to cut open. I had planed to return this the next day.

 

The next day I put the safe back in the packaging and returned it. When I got home I found that the valuables, a title for my car, and the deed to my house had been put in it without my knowledge when I returned it. [continued below]....

.....

 

I went back to the Monroville store the next day to try to explain and get back the contents. I explained that “something was put in it and I need to get it back” to the same cashier that refunded me for the safe. She said “I don't remember a safe being returned.” I asked to see the manager.

 

When the manager of the Monroville, PA store came out I explained the situation again “that I think something may have been inside when I returned it and that I would like to check inside the safe I returned.” Seemed a simple request that would take no more than a few seconds to put a key in and open the door.

 

Knowing that anything returned should go into the back to be checked over for missing items or for defects the manager would be responsible for checking them before repackaging and putting back on the shelf. The manager also claimed “their has been no safe returned lately and there is none in the back.” ??

 

Giving the manager the benefit of the doubt as to not knowing anything about it. I noticed the store had many security cameras and asked “if we can look at the recordings from between 5:00 and 5:30 the day before to try to see this being returned and follow where it went” I figured maybe some other employee found the contents and stole it from the store without the managers knowing.

 

Now knowing that had the manager been telling the truth he would take 5 minutes to humor me and show the tape in fast forward around that time and also possibly be interested seeing for himself if an employee was stealing. However the managers instant reply that “if you want to see the security tapes then go get a warrant!” pretty much confirmed to me HE is the one who found and stole the contents.

 

Their would be no point to calling the cops for a warrant as the thief would easily delete the footage before they got there even if he hadn't already. I spent a long time thinking how I could slowly kill the guy and get away with it before being able to get over it and wait for Karma.

 

I posted a brief description of the Monroville store managers actions on Google reviews about a year ago. Around 6 months later I was contacted via email from harbor freight with an offer to pay less than $0.05 to the dollar of the value of what was stolen from me to remove my negative review. I basically told them to stick the nickle up their ass and the review will stand as is.

 

Somehow after quite some time I noticed they managed to get Google to remove my feedback so I relisted it again and found this sight that claims they never take pay offs to remove feedback so A+++ to them I will continue to find web sights like this for my lifetime and spread the word.

 

Any half decent excuse for a human who would  have found what was inside that safe would have also found a car title with my personal information on it the a deed to my house with an address less than a 15 minute drive from the store. You could have returned it to the proper owner for a verry generous reward. However as far as I am concerned you sold your soul and I will gladly watch you burn.

 


This report was posted on Ripoff Report on 03/03/2014 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harbor-Freight/Select-StateProvince/Harbor-Freight-Monroville-PA-store-manager-is-a-thief-and-a-liar-Monroville-Pennsylfania-1128022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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3Author 3Consumer 0Employee/Owner
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#1 Consumer Comment

Nope not offended

AUTHOR: Robert - ()

Yes I am just a consumer, and let me help you out with some facts.  Take a look at the top of this site, you see a link that says "Latest Reports".  Well what do you think that shows?  I will give you a hint, it isn't yesterdays basketball scores.  So yes I happen to be looking when your report showed up.    Quite frankly some reports on here bring a nice laugh to my day,  and ones I feel like commenting on I do to bring another point of view.

How do I update them, well just like you I get an e-mail when there is an update to this post.  Now, unlike you I actually have a life and don't live to just file comments as soon as I can.  So it may be a few days before I respond, if I even choose to.  I don't always respond because there is a concept called diminishing return.  In that no matter how,  it is attempted to explain it to someone, they will never take their head out of the ground and even consider that they could...gasp..be wrong.

Now, unlike you, I actually put my points with logic, and no matter how hard you try logic is something you can't argue against(although I will bet that you will be back here trying to).  Where you did exactly what others do who have nothing to defend..you accuse the other person of working for the company as if that is some silver bullet.  Well along with your many other assumptions that is 100% wrong. 

You also for some reason assumed that I am some law school drop out, that you somehow humilliated me, and as already stated that I worked for this company and you somehow got me fired.  Well all of those assumptions are again WRONG.  No worries I am used to these.  But basically I move on, which is something again I highly suggest you do.

But you didn't just stop at those assumptions...remember all of these that you have no proof on either.

You assumed that the safe was empty when you returned it.

You assumed the clerk was in on this too(because you said they didn't remember a safe being returned)

You assumed that the manager took it to a back room to make sure all of the parts were there

You assumed that the area of the store the manager took it to even had security cameras

You assumed the manager took the items

You assumed that when you went back the the store when he ran away he was going to delete the security video

You even assumed that it was the manager that did all of this

You assumed the police would do nothing

Yes every one of those are assumptions on your part because if you do treat this like a court of law, the judge would ask you to back up your statements with proof.

But since you seemed to be waiting on baited breath for my comments.  Let me make a few others I left off before.

They say that they don't remember a safe being returned, and you don't seem to have a receipt showing you did.  Unless you are now going to claim that they just gave you your refund without enterting it into the register,  EVERY transaction is on their register and their is a unique number that would be sequential.  Making it impossible to delete a return.  But again that only shows you returned it..it does not show you had anything in it.

Then let me humor you and for a few minutes go on the assumption that the silver was there and the manager took it.  What would the manager do with it?  Would he try to sell it or do you think he would just keep it because it was cool stuff?

- Let's say he would sell it.  Well how would he do that unless you are going to claim he knows a way to fence the items through his vast underground crime organization.  He would probably pawn it or sell it on-line.  Well guess what had you reported it to the police they could have been on the lookout at the local pawn shops or for your items showing up on-line.  But since you never reported it...well.  But that brings up another question, since you seem to be still going after this two years later did you ever do any of those things?

- Now let's just say he decided to hold it.  Well if you had called the police they could not have only gotten a warrant for the videos, but to search his car, and house.

I will just go back to the Security video again since that seems to be the smoking gun in your case.  You never said how you know what their security setup is?  How do you know that they even have coverage in their back rooms?  How do you know that they store security video on their site?  There are many companies for other security reasons who do remote monitoring where any video taken is instantly transmitted to a third party security company where you don't just call them up and say.."Hey..I really need you to delete the last 30 minutes of a video for me".  By the way if this manager was as calculating as you seem to be inferring, couldn't he have deleted the video at any time.  Did he really think that the owner of the items wouldn't come back and try to claim them?

You also never said what happened when you went to another "Big Box" store asking to see their videos.  Heck even come up with a story like "You know I lost my ring in one of your aisles yesterday, can I look at your video to see if anyone picked it up".  Come back and tell us what their answer was. 

You also never explained where this safe was in the store the next day?  How come you couldn't just go back to where the shelf was and look for the one you returned?  Why if the manager did see stuff in there and they did take it out, would their be no reason to not put it back out for sale?  At that point the manager could have totally humored you and "played dumb" in letting you open the safe again and getting shocked when there was nothing in there.  Then all they would have to say is..well there was nothing in it when we saw it.  Because here is another thought...what if the manager did none of the things you are assuming and another customer bought the safe? 

Let me give you one final thought.  What proof do you have that the person who put the stuff in the safe..actually did?  After all it was done without your knowlege right?  Didn't this person know you were going to return the safe?  Wouldn't this person have mentioned to you that they put all of the stuff in the safe?    How come even though you work the night shift that since you found this out when you returned that you didn't have this other person call them?  Not only that but why when this other person saw that the safe was gone the next morning didn't seem to alert you to the fact that there was stuff in there..it just seems all too calm of a situation on your end for something that you claim is of great value.

Well I think I have humored you enough.....

 

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#2 Author of original report

What? No more comments from Robert 0?

AUTHOR: Beware - ()

 I'm sorry if my last update hurt your feelings. Too bad for you if a drop out law student who lost their job. Did I hit the nail on the head and get you fired from Harbor Freight? Sorry if so. It would be for the best in the long run. I did notice this is the first day after being humiliated you have not replied with a smart a** coment about my post. Did I humiliate you? Again sorry to hurt your feelings. If you are still employed by the company or still have nothing else to do in life PLEASE keep posting complaints about my post.

I welcome your next reply

 

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#3 Author of original report

I am confused

AUTHOR: Beware - ()

 

I am having a hard time understanding why an normal person would go on to a website titled “Rip Off Report” and expect to see anything but complaints about a company? Or expect that a complaint be specifiably proven to them? If someone gets screwed over enough by a company to search out a place on public record that a business can not pay to have comments removed, sign up for an account, and make a post. Why would somebody go through the effort with nothing to gain?

 

I am also having a hard time understanding why within 4 business hours after making a complaint here someone would like to try defend a company who’s name just got listed on a website designed for complaints.

 

I must wonder why a normal person would try to go to such great lengths to attempt to discredit someones complaint on a sight like this. To even find this post you would need to go to Rip Off Report and out of the millions of companies in the world search for exactly Harbor Freight.

 

Your method of trying to take small sections of quotes out of my post and then bend them out of context or try to make up some kind of excuse around them for Harbor Freight makes you sound like a legal school drop out employed in Harbor Freight's legal department to try to defend their name. I got news you cant polish a turd.

 

Please continue to make your smart a** counter posts against my complaint here. You are just drawing more attention to my thread. Again I just can not see someone with nothing better to do than go on Rip Off Report probably every day and continue to go to such efforts unless you are an employee. For the hours you must be spending on this day after day I think anyone who reads this would agree why would you be so concerned about this post unless it is you who now has something to gain or lose over it.

 

 

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#4 Consumer Comment

The only issues are yours.

AUTHOR: Robert - ()

This post is not intended for your speculation. If you don't like it get a life and move on.

- With it being 2014, might I suggest the same thing for you.

 I am not trying to prove this to YOU. After all just what could YOU do about this

- You posted this on a PUBLIC web site, as such the PUBLIC is allowed to comment.  And guess what...not everyone is going to agree with you.  By the way I am not saying it didn't happen..I am just saying you do not have any proof.

 When I got up is when I found the mistake.

- Well that's not what you put in your original report...remember this "When I got home I found that the valuables, a title for my car, and the deed to my house had been put in it without my knowledge when I returned it."  You should YOU wrote it.  Interesting how you all of the sudden decided to change history when a question is bought up about the urgency you gave this.

Survalance cameras usaly keep 48 hours to a week of footage before being recorded over. How easy would it be for a store manager to erase the hard drive in less than 5 minuets.

- Actually, I have security camera footage from 2 years ago for my cameras.  So what's your point again?   By the way if you never saw their security recording setup, how exactly do you know what type of capabilities their system has?

 Now to someone like you I can not prove what he went running to do but to the rest of us in the world it would seem a fair assumption that he was going to do just that destroy any evidence just to be shure.

- Actually you can not prove this to someone like me, the police and the courts.  Which is why you never called the police, or filed a suit against them.

Checking over a return to make shure all the parts are there and everything is in good working order before retapping the box to put bak out for sale

- Again since you seem to be a bit slow in this concept.  The time an item is checked is BEFORE the return is accepted and the customer is refunded any money.  Because..and follow me here.  What if you just happen to leave something out of the box?  A store is either not going to accept the return or they are going to take away from the refund amount.  If you are gone when they do this..they are out the money.

Anyways, In the end a few things stands out very clearly. 

Even IF the manager showed you the video and it showed nothing, you would all of the sudden agree that my scenerio of "Oh he must have gone off camera" would now infact become the "new truth"..even though I never said he did that.

Regardless of what proof you have or don't have that you returned the safe, there is ZERO proof other than your word that you returned the safe with anything in it. 

So again just to be clear, you posted a one sided biased report with nothing but a lot of guesses and assumptions.  There is ZERO proof that anything was put in the safe, and ZERO proof that they took it.  Where just about 2 years later as stated earlier..perhaps it is time to move on.

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#5 Author of original report

Sorry but your story has a few issues

AUTHOR: Beware - ()

 Why wouln't I produce a reciept? Let's see if you read the post and understood It was already returned. I used a reciept to return it. So why keep a reciept for something you don't have?

This post is not intended for your speculation. If you don't like it get a life and move on. I stated what I KNOW to be true and that is all that I intendet to explain. You can believe it or not. That is your right. I am not trying to prove this to YOU. After all just what could YOU do about this. Your oppinions are irrelavent and we all do not handle every situation as you would in your perfect little world.

To answer your question why didn't I hear anything ratteling around in it. I don't normaly toss heavy objects around and shake them. I have a bad back and if I can carry something I carry them as smoothly as possible to not jar my back around. The safe also came with mounting harware, batteries, and keys inside. They would make noise too.

"If these things were of such vital importance why do you seem to casualy go back on your own schedual?" Listen up I am not a stay at home house wife. I work 60+ hours a week with no holidays or vacation time. I returned this on my way to work on night shift. After 2 hours driving plus the 12 hour shift I went to sleep. If you have ever actualy worked a day in your life you would understand this. I then went to sleep. When I got up is when I found the mistake. I drove straight back to the store. If this is not being clear enough for you let me know.

"Oh here is something that will blow your mind." Survalance cameras usaly keep 48 hours to a week of footage before being recorded over. How easy would it be for a store manager to erase the hard drive in less than 5 minuets. Just select format drive, click yes. then unplug. An hour later a cop shows up for a non emergency and say "no we dont have security camras they haven't worked for a long time." Go check the system now and yep nothing recorded anywhere.

I also didn't mention after the manager said go get a warrant he immedietly turned and almost ran to his office. Now to someone like you I can not prove what he went running to do but to the rest of us in the world it would seem a fair assumption that he was going to do just that destroy any evidence just to be shure.

Your statment about someone knowing to go off camra to check a return just dosn't make any sense at all. For them to think of that they would need X-ray vision and already know what is inside. Checking over a return to make shure all the parts are there and everything is in good working order before retapping the box to put bak out for sale. I am certin they would have been shocked at what was found inside. I would bet that made a fast trip into someones trunk shortly after.

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#6 Consumer Comment

So if I get this right..

AUTHOR: Robert - ()

Instead of using PROPER legal channels such as the police, you decided to post unsubstantiated claims on a Public Web Site.  Sorry but your story has a few issues.

If there was a debate about you returning a safe how come you didn't produce a receipt?  Even when I return an Item I get a receipt.  But even then what does that prove.  It proves you returned a safe.  It doesen't prove that there was anything in it, and it doesn't prove that anyone in the store took whatever(if anything) may have been in it.

So when you returned the safe you didn't happen to hear anything rattling around this poorly constructed safe?  How about as soon as you got home, how come you didn't at least call them?  Or was too late and they were closed?  Okay, so you must have driven back there the next morning to be there when they opened...oh no?  Then you must have at least called in the AM right?.  No you didn't mention doing any of those things. 

If these things were of such vital importance and value how come you seem to just casually go back on your own schedule?

Knowing that anything returned should go into the back to be checked over for missing items or for defects the manager would be responsible for checking them before repackaging and putting back on the shelf.

- Actually that is the responsiblity of the person returning who is doing the return.  After all if there was a part missing YOU as the customer would have been resposnible for it and it would have been deducted from the refund.  If they did all of that after the fact you are long gone...

However the managers instant reply that “if you want to see the security tapes then go get a warrant!” pretty much confirmed to me HE is the one who found and stole the contents.

- Actually go into just about any store and ask to see their security tape and see what answer you get from them.

Their would be no point to calling the cops for a warrant as the thief would easily delete the footage before they got there even if he hadn't already

- So if they deleted the footage, there would be a gap in time right...that would be just as bad I think you would agree.   Oh and here is something to blow your mind.  If this person was smart enough to erase the footage he would have been smart enough to go to an area in the store where there was no camera footage and check it there.  As for calling the cops...at least it would have given your story some minor credibility.

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