Harbortouch Mike Ward Beware Before Using This Company Allentown, Pennsylvania

Installation is always included as I mentioned and I explained why there was an exception in your case and why you were charged the $300, which was based on your actions.

Curtis

I was rude because of how awful of an experience it was to work with harbor touch.  Oh and Curtis if you think im rude you should talk to the VP of Harbor Touch

Funny side note they tried to charge me monthly fees for the next two following months after they took there equipment back.

Good news though is that I switched over to an all Apple based POS system and it works much better has many features Harbor Touch was missing and is actually much cheaper to own.  Not to mention it was up and running within 15 minutes of me unpacking it. (no $300 "installations needed")

Just make sure to check your other options before using this company.

I'm actually the sales rep that signed up this particular merchant.  There are a few things I would like to comment and explain.  Before doing so, I want to state two things.

1.  I have never dealt with anyone so disrespectful in my 15 years of doing business.  I bent over backwards for this merchant, answering all of his questions, getting whatever resolutions I could, etc.  All I received in return was disrespect, threats and vulgar language.

2.  Whenever I see a review or comment on any company, I tell myself, there is always two sides to a story.

With that said...

Installation is always included with a Harbortouch POS system.  In this case, the merchant told the installers to come onsite twice when his site was not ready for installation.  We do not come onsite until the merchant schedules installation.  Since they know when they are ready, it is a no brainer to schedule the installation when you are ready!  The merchant scheduled installation twice when he was not ready. 

The merchant was then charged $300 for both visits on the 2nd attempt for what we are charged by the installation company.  It is not fair to expect any company to keep absorbing expenses when merchant is at fault.  I have done hundreds of these deals and this has never happened, it is never an issue.  Merchant should not have scheduled installation until his site was ready and done with construction, he knows if he is ready or not.

This merchant spoke to Harbortouch VP of operations.  Upon conclusion of that conversation, Harbortouch felt it was best if everyone went their separate ways.  Harbortouch retrieved their equipment and waived the penalty for the contract.  The merchant did not pay a dime for the cancellation.  They were responsible for the $300 installation charge since they caused that extra expense themselves.  It went to collections and then the merchant became very hostile.  Harbortouch told the collection company to drop it.

The merchant owns the system once the five year term is up.  You cannot expect to own a piece of equipment the second you sign the dotted line.  Just like you do not own the title to your home or car when you obtain a loan until you pay it off.

I have never seen Harbortouch retrieve a POS system in this manner. Something major must have been said for them to want to incur so much cost to retrieve a system.  By the time a merchant receives a POS, Harbortouch has already invested a lot of money.  They cannot then turn around and give that same system out to a new merchant.  From what I was told, the merchant was very rude to Harbortouch.  Enough so for the VP to want to end the relationship and absorb all the expense with it.

Curtis Stevens
www.harbortouchs.com

According to the BBB, none of your card service businesses are even accredited.
Only Harbortouch America (POS SYSTEMS) of Newcastle, WA is listed, by the way your "A+" rating is gone.

Just so everyone knows when he says there are usual free installs that is not true. Only two installers can out and we were charged both times. Also the payment that he is claiming I am refusing to pay has already been debited from my bank account so I honestly don't know where he is coming up with that.

As for the awards you wouldn't have a clue this company was awarded for anything if you spoke with this man on the phone he was beyond rude, laughed at the situation as if it were a joke. He also hung up on me and told every rep to do the same. The reps were much nicer and more helpful than Mike. When I literally asked Mike who is the Vice President of the company if the president of the company was as awful as him he said yes. Sounds like an award winning team to me.

The primary issue that this customer is referring to is that he scheduled our installers to come onsite for installation on two separate occasions while his business was still under construction and was not ready for the POS systems to be installed. He was unhappy with the fact that he was held responsible to pay for the installers to come onsite. Installation is normally included at no charge with our POS systems; however, when we need to send the installers out multiple times in order to do the installation, we cannot absorb the cost of these multiple visits. His contract was terminated due to the fact that he refused to pay for these additional visits. It is important to remember that the customer was the one who continued to schedule installation before his business was ready for the POS systems to be installed.
 
It is also important to note that Harbortouch is not some new start-up or disreputable organization. We have been in business for 13 years and have over 140,000 merchant customers nationwide. We have over 300 employees, 24/7 customer service and technical support and nationwide onsite service. During our time in business, we have received countless awards and accolades for our business operations, customer service and innovative products. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years and have been listed on Deloitte's "Technology Fast 50" list. Additionally, we were named a Gold winner by the 2012 Golden Bridge Awards and a Bronze winner by the 2012 American Business Awards. We also currently hold an A+ rating with the Better Business Bureau.