- Report: #966823
Report - Rebuttal - Arbitrate
Complaint Review: Harbortouch
Harbortouch2202 North Irving Street Allentown, Pennsylvania United States of America
Harbortouch Mike Ward Beware Before Using This Company Allentown, Pennsylvania
*UPDATE Employee: Installation
*Author of original report: rebuttal
*UPDATE Employee: I'm the Sales Rep
*Consumer Comment: A+ BBB rating???
*Author of original report: Rebuttals
*REBUTTAL Owner of company: Harbortouch POS Systems
We recently moved locations and when I called them to have the equipment installed at our new location they said to me on the phone there would be no charge for that service and I had to reschedule the first day and then the second day when he came in he refused to set it up cause we were not done with the remodel. About a week later I was hit with a $300 fee for those two guys just showing up for 5 minutes with out literally them doing a single thing.
I called to ask about the charge the awful customer service started again and then I got transferred to the vice president of the company. He was immediately rude and laughed about everything and wouldnt do a thing. He said he terminated my contract without me agreeing to it and they would be picking up the equipment. I had a 5 year contract to which at the end of the 5 years I would have owned the equipment and now without me wanting to return it they are picking up the equipment and refusing to give any money back for the equipment I was supposedly supposed to own.
He also said there would be no penalties for early termination yet when I asked him for written proof of that he hung up. I then called back and asked the reps for written proof they refused and hung up. When I called back again the rep refused written proof once again and told me if I call back they would report it as harassment.
The systems they provide are pretty good but definitely all the charges you are hit with are not worth it. I am just putting this out there so people can see what happened to me and make their own decision if they would like to use this company.
This report was posted on Ripoff Report on 11/09/2012 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Harbortouch/Allentown-Pennsylvania-18109/Harbortouch-Mike-Ward-Beware-Before-Using-This-Company-Allentown-Pennsylvania-966823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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