- Report: #905766
Complaint Review: Harbortouch
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| Harbortouch 2202 N Irving Street
Allentown, Pennsylvania United States of America |
|
Harbortouch United Bank Card Charged Annual Fee, Yet Cancelled Membership in May! Allentown, Pennsylvania
*Consumer Comment: Harbortouch Customer Support
*UPDATE Employee: Issue Resolution
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On 5/16/2012 at 3:54:07PM I called to cancel my merchant service with Harbortouch, what was formerly known as United Bank Card. On 5/25/2012 I received a letter that I had to fax back with my signature, declaring my desire to cancel my service as discussed on the phone. They have the phone call information ON the letter I received, stating 5/16/2012.
Yet on 5/25/2012, they continued to charge me 82.75 on 5/25/2012. When I phoned, I was told "this is 2012 annual fee". Pardon me, but annual means a year...if I cancelled in May, not even a half of a year using their service in 2012...why am I being charged for an entire year?
By rights, I should only owe them a little under $35.00...meaning $47.74 SHOULD be due BACK to me!
I'm SO thankful to get away from this company, charging for their service annually. I was told on the phone "this is 2012 annual fee, and is a legitimate fee because you processed credit cards this year". Great! Super! But I should NOT be required to pay the rest of the year out!
Not to mention, they've been billing me every month for processing online payments....which is BOGUS because I process all payments manually by hand, on the terminal I used to have prior to mailing it back to them, and yes, at MY cost there also!
They by rights owe me a WHOLE lot more than $47.74!
OH yeah, they failed to let me know about this upcoming annual fee when I spoke with them to cancel my service. They just informed me that since I had been with them over 2 years, there'd be no early termination fee.
Do NOT do business with this company, they will screw you over also. Go with the Square!
Yet on 5/25/2012, they continued to charge me 82.75 on 5/25/2012. When I phoned, I was told "this is 2012 annual fee". Pardon me, but annual means a year...if I cancelled in May, not even a half of a year using their service in 2012...why am I being charged for an entire year?
By rights, I should only owe them a little under $35.00...meaning $47.74 SHOULD be due BACK to me!
I'm SO thankful to get away from this company, charging for their service annually. I was told on the phone "this is 2012 annual fee, and is a legitimate fee because you processed credit cards this year". Great! Super! But I should NOT be required to pay the rest of the year out!
Not to mention, they've been billing me every month for processing online payments....which is BOGUS because I process all payments manually by hand, on the terminal I used to have prior to mailing it back to them, and yes, at MY cost there also!
They by rights owe me a WHOLE lot more than $47.74!
OH yeah, they failed to let me know about this upcoming annual fee when I spoke with them to cancel my service. They just informed me that since I had been with them over 2 years, there'd be no early termination fee.
Do NOT do business with this company, they will screw you over also. Go with the Square!
This report was posted on Ripoff Report on 07/02/2012 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harbortouch/Allentown-Pennsylvania-18109/Harbortouch-United-Bank-Card-Charged-Annual-Fee-Yet-Cancelled-Membership-in-May-Allentow-905766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Harbortouch Customer Support
AUTHOR: Bradleyb - (USA)
SUBMITTED: Tuesday, February 19, 2013
Dear HTSUPPORT -
I am a former customer of Harbortouch as well and had a difficult time working with your customer service department. And we did contact our sales agent who was understandably unable to help.
Seems like most of the problems are with a misunderstanding between you and your customers. If Habortouch clearly stated the fees involved and owned the fact that you will withdrawal money from your customers bank accounts only to make it difficult (if not impossible to get a solution) then that would be a step in the right-direction.
But regardless how long you've been in business, regardless of how many merchant accounts you have, and regardless how many awards and accolades you've received - there remains a fundamental flaw in the way you do business even if that flaw is simply not fully disclosing how much you intend to charge your customers for your service.
I am a former customer of Harbortouch as well and had a difficult time working with your customer service department. And we did contact our sales agent who was understandably unable to help.
Seems like most of the problems are with a misunderstanding between you and your customers. If Habortouch clearly stated the fees involved and owned the fact that you will withdrawal money from your customers bank accounts only to make it difficult (if not impossible to get a solution) then that would be a step in the right-direction.
But regardless how long you've been in business, regardless of how many merchant accounts you have, and regardless how many awards and accolades you've received - there remains a fundamental flaw in the way you do business even if that flaw is simply not fully disclosing how much you intend to charge your customers for your service.
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What's this? #2 UPDATE Employee
Issue Resolution
AUTHOR: HTSUPPORT - (United States of America)
SUBMITTED: Friday, February 01, 2013
We are sorry to hear about the issues you have experienced with Harbortouch. We have 24/7 phone support available to all of our customers and if your issue has not been resolved by these departments, please contact your sales representative to have the issue escalated within the organization. It is our goal to provide exceptional customer satisfaction and we will do everything in our power to resolve your issue in order to achieve this goal.
It is also important to note that Harbortouch is not some new start-up or disreputable organization. We have been in business for 13 years and have over 110,000 merchant customers nationwide. During our time in business, we have received countless awards and accolades for our business operations, customer service and innovative products. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years and have been listed on Deloitte's "Technology Fast 50" list. Additionally, we were named a Gold winner by the 2012 Golden Bridge Awards, a Silver winner from the 2012 Best in Biz Awards and a Bronze winner by the 2012 American Business Awards.
- Harbortouch Support
It is also important to note that Harbortouch is not some new start-up or disreputable organization. We have been in business for 13 years and have over 110,000 merchant customers nationwide. During our time in business, we have received countless awards and accolades for our business operations, customer service and innovative products. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years and have been listed on Deloitte's "Technology Fast 50" list. Additionally, we were named a Gold winner by the 2012 Golden Bridge Awards, a Silver winner from the 2012 Best in Biz Awards and a Bronze winner by the 2012 American Business Awards.
- Harbortouch Support
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