- Report: #905766
Report - Rebuttal - Arbitrate
Complaint Review: Harbortouch
Harbortouch2202 N Irving Street Allentown, Pennsylvania United States of America
Harbortouch United Bank Card Charged Annual Fee, Yet Cancelled Membership in May! Allentown, Pennsylvania
*Consumer Comment: Harbortouch Customer Support
*UPDATE Employee: Issue Resolution
Yet on 5/25/2012, they continued to charge me 82.75 on 5/25/2012. When I phoned, I was told "this is 2012 annual fee". Pardon me, but annual means a year...if I cancelled in May, not even a half of a year using their service in 2012...why am I being charged for an entire year?
By rights, I should only owe them a little under $35.00...meaning $47.74 SHOULD be due BACK to me!
I'm SO thankful to get away from this company, charging for their service annually. I was told on the phone "this is 2012 annual fee, and is a legitimate fee because you processed credit cards this year". Great! Super! But I should NOT be required to pay the rest of the year out!
Not to mention, they've been billing me every month for processing online payments....which is BOGUS because I process all payments manually by hand, on the terminal I used to have prior to mailing it back to them, and yes, at MY cost there also!
They by rights owe me a WHOLE lot more than $47.74!
OH yeah, they failed to let me know about this upcoming annual fee when I spoke with them to cancel my service. They just informed me that since I had been with them over 2 years, there'd be no early termination fee.
Do NOT do business with this company, they will screw you over also. Go with the Square!
This report was posted on Ripoff Report on 07/02/2012 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harbortouch/Allentown-Pennsylvania-18109/Harbortouch-United-Bank-Card-Charged-Annual-Fee-Yet-Cancelled-Membership-in-May-Allentow-905766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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