- Report: #882778
Report - Rebuttal - Arbitrate
Complaint Review: Harbortouch
Harbortouch2202 North Irving St. allentown, Pennsylvania United States of America
Harbortouch United Bank Card Fraud! They don't pay your commissions, and they rip off their clients! Do not work, or do business with them. allentown, Pennsylvania
*Author of original report: All issues resolved
*Author of original report: Further Update
*Author of original report: Contact With Vp of Sales
I have tried every avenue within Harbortouch (AKA United Bank Card) to obtain the money that is owed to me. I have emailed my manager, HR, and even the CEO. The only response I received was from my manager via text, and was told that "other people had installed my accounts"???? I have not received any other info from them in regards to my delima.
I have signed affidavits from my clients stating that not only were the systems installed, but that I was the one doing it. I also have several stories of them ripping my clients off. I still get calls from clients complaining about this company. Some of these include:
1. Bogus fees
2. Fees charged for systems that took over 2 months to get shipped and installed
3. Promises about terminals being fixed, and P.O.S. system components not shipped, and management claimed to have taken care of this.
4. Bill credits that never appeared.
The list goes on, and on. The really funny thing is that their lead department has sent me texts requesting updates on leads. Also their corporate headquarters has called requesting my help getting in touch with some merchants that are done speaking with them. So let me get this straight........ You ripped me off, and expect me to help you do YOUR job? One suggestion. Stop ripping everyone off!
I have seen several posts where Harbortouch/UBC have blammed "independent reps" for the problems. Well the funny part about this one is that I was a salaried rep. A ripped off salaried rep.
It is a felony to withhold pay from an employee period. That is a federal law! We are notifying the FTC, FBI, and the BBB about this situation. I am very disappointed, and very disheartened about this.
All I wanted was my money, but now my family is involved, and are willing to spend whatever amount of money is necessary to make this company stop taking advantage of others.
This has to stop somewhere. I held up my end of the bargain by being a good sales rep, they didn't hold theirs up as an employer, (and according to the ridiculous amount of complaints on here, the BBB website, and with the FTC) as a processing company. FNBO would be wise to cut their losses at this point to shut them down, and prevent potential future problems with their name being smeared as a result of Harbotouch/UBC's behavior, and blatant disregard for it's clients and Employees.
Be Ware potential clients, and Potential employees. This is a bad company, with bad management. The best employee of this company is the VP of sales. He is a good man. The rest are horrible. Stay away!
This report was posted on Ripoff Report on 05/14/2012 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harbortouch/allentown-Pennsylvania-18109/Harbortouch-United-Bank-Card-Fraud-They-dont-pay-your-commissions-and-they-rip-off-the-882778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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