• Report: #1118421

Complaint Review: Harlequin.com

  • Submitted: Sat, January 25, 2014
  • Updated: Sat, January 25, 2014

  • Reported By: Margaret Susan George — Windsor Vermont
Buffalo, New York USA

Harlequin.com, Harlequin Books, EHarlequin.com What a scam. Ordered books. Never got them. Buffalo New York

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered books from their website. The website allows for people to place orders up to $50.00 without paying up front. However, I decided to pay up front with my credit card.   My card was charged that day for the total amount of my order. $43.00.  I order the books expedited, so I should have recieved them within 3 - 5 business days.  After 4 days with no books, I emailed customer service about my order.  I was told it was still being processed and that it would be sent soon.  10 days went by with no books.  I emailed them again. No response.   I found a phone number online and called it.  I was on hold for an hour and fifteen minutes.  Then, I was disconnected by their system.  I emailed them, again.  No response.   I called a second time.  After an hour onhold, I was transfered to a rep who said I'd have to talk to their credit department.  She transferred me to someone's voicemail.  I left a message but did not get a call back.   Then, I got an email from customer service saying my order was anceled and the payment applied to a previous past due balance.   I have never ordered from the company before in my life.  I emailed back and called, but so far, I have not got the issue resolved.

I was ripped off for $43.00 by these people.   I have since canceled my bank card and had a different one issued just in case they tried to make more charges to my card. 

This report was posted on Ripoff Report on 01/25/2014 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harlequincom/Buffalo-New-York-14240/Harlequincom-Harlequin-Books-EHarlequincom-What-a-scam-Ordered-books-Never-got-them-1118421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Harlequin.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?