- Report: #1118421
Report - Rebuttal - Arbitrate
Complaint Review: Harlequin.com
Harlequin.com, Harlequin Books, EHarlequin.com What a scam. Ordered books. Never got them. Buffalo New York
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I ordered books from their website. The website allows for people to place orders up to $50.00 without paying up front. However, I decided to pay up front with my credit card. My card was charged that day for the total amount of my order. $43.00. I order the books expedited, so I should have recieved them within 3 - 5 business days. After 4 days with no books, I emailed customer service about my order. I was told it was still being processed and that it would be sent soon. 10 days went by with no books. I emailed them again. No response. I found a phone number online and called it. I was on hold for an hour and fifteen minutes. Then, I was disconnected by their system. I emailed them, again. No response. I called a second time. After an hour onhold, I was transfered to a rep who said I'd have to talk to their credit department. She transferred me to someone's voicemail. I left a message but did not get a call back. Then, I got an email from customer service saying my order was anceled and the payment applied to a previous past due balance. I have never ordered from the company before in my life. I emailed back and called, but so far, I have not got the issue resolved.
I was ripped off for $43.00 by these people. I have since canceled my bank card and had a different one issued just in case they tried to make more charges to my card.
This report was posted on Ripoff Report on 01/25/2014 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harlequincom/Buffalo-New-York-14240/Harlequincom-Harlequin-Books-EHarlequincom-What-a-scam-Ordered-books-Never-got-them-1118421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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